Changbai Mountain Wanda Yue Hotel

💗服務“漏點”： 二大一小入住，三個28寸的行李，所以選擇機場大巴回城。跟前台説好我們有三個要做大巴，早一個小時就在前台後面的休息區等，最後10分鐘更是拿着行李等。 3點我兒子看到馬路上紅色大巴，我去裏面問西裝的男經理説不是這個，大巴會開上來。然後我們就繼續等，此時已經大巴遲到10分鐘這樣，此時我着急了怕誤機又去問。男經理看了手錶答覆再等會。再過去27分鐘後，我又去前台，前台小妹説已經進來過走了。門口剷雪的大爺説就是紅色大巴。男經理幫我們打了一輛車，要出租車去追大巴。出租車行李放了半天不可能放下，就又打了一輛。可想而知時間過去太久班車沒趕上，我和朋友分二輛出租車打車到機場。 讓人無語點如下： 🕙浪費了我們的時間成本：有這個時間我不如去喝咖啡，玩一個沒玩的權益項目。 🤕增添我們內心焦慮：因為長白山春節很難打車，真的就怕打不上車。還好是3點不是吃飯的點，不然我們就很麻煩沒有提早訂車可能會誤機。 💰增加我們的隱形成本：打車二輛去機場，白等1個多小時。其中我兒子怕錯過班車就在零下17度的大門等，而作為酒店管理不對客户的提問認真核實，如：大巴士門口的紅色嗎？已經10分了為什麼沒有來？作為酒店方確是用慣性思維去推理，而不回頭看下馬路上的班車。 一般無語才會認真寫點評。

Very comfortable and good services ! The ski station is in the room package (+ helmet/snowboard/ski/boots rental free, only the suit, cushions and googles are not free)

悦華房間舒適度高，設施齊全，住得愜意。張經理服務周到，幫我解決不少問題，遊玩項目豐富，免費接送超貼心。張經理很有親和力，服務特別好，好評！

The hotel is in a nice skiing area. Just leave and there is the first lift. The rooms are sufficient but maybe not standard for a 4 stars hotel. Example no rain shower, no iron to iron shirts. Unfortunately the room we booked the heating was not working which is by minus 12 a no go. Therefore it was necessary to move in another room. The employees were very nice and helpful and tried to do the best to solve it immediately. The restaurant I tried only 2 times. For the Christmas dinner and one for lunch a noodle soup. The dinner was just a ok except the backed ham was delicious. The noodle soup was not really good for the price. The breakfast is standard Chinese breakfast. I loved there the noodle soup. (Why not at lunch?) and the Chinese pancake are also very good. The lobby bar is nice place to relax but the training for the stuff have to improved. I asked for semi dry red wine. Lately I picked a bottle by myself based on the grapes and my experience cause no help here and to open the bottle the waiter had to search first and opener. But the Cabernet Sauvignon was good. A recommendation is the coffee black no milk no sugar in the lobby bar. Very good. Worth mention there were a lot of coupons included in thbooking like for skiing, hot springs and son on. Summary the hotel is worth staying but they should also consider some improvements.

Great place for ski holidaying. .Next to a smaller ski facility suitable for beginners and intermediate skiers. David Wang大白, a good friendly manager will ensure most customer needs are fulfilled as much as possible. We had a great memorable trip indeed. Looking forward to come back again.

The room was cozy and clean. It was pleasant to stay there. The stuff was very polite and helpful. Breakfast had many options and it was delicious. The location is good, only 5 mins by taxi to the slope. I liked all the service.