Andover

Expensive but very dated hotel, check in staff were unmotivated, no greeting, minimal interaction, one of them were doing her make up at the desk, it seemed very unprofessional. Room size was acceptable, we requested twin beds and didn’t realise the second bed was a pullout couch converted, and it was uncomfortable. Pillows and blankets had a funky smell.. if not because we had to stay in the area, we would not chose this place.

Great hotel. Beds were comfy. Staff really nice. Would stay again if in the area.

Lovely clean hotel. The food was lovely. It was cooked freshly and was hot. Great choice of food and drink. Staff were friendly and efficient. The room was as a premier inn should be clean and welcoming. Plenty of towels and soap. The shower was very good.

Worst hotel I have ever stayed, very dirty hotel. Room and bathroom not cleaned. Toilet was disgusting. No towels in either room.

The hotel is easy to get to off A3033 and is a typical Pren Inn, rooms nice and clean with Air Conditioning. We felt sorry for the staff long wait at reception to check in, letter found out why. On a busy Friday evening there were 2 members of staff in addition to the kitchen chefs. The same person checked us in, served us behind the bar took our meal order and made our desert. They were so helpful however clearly under resourced. So polite even under pressure.

This was a weekend stay on 11th-12th July for a get together with my brother, each of us travelling separately & each taking an individual room at the Andover Premier Inn. When I arrived late afternoon on the 11th, I was asked by the receptionist if I intended to make a reservation for dinner. I replied no, as my brother was still enroute and asked for details for the opening restaurant hours. The receptionist advised 6pm to 9pm without any further qualification. Later that evening we entered the restaurant/bar at about 8:20pm attempted to order dinner, only to be advised by the bartender that the kitchen had closed. Having provided this advice the bartender immediately walked off and disappeared. Somewhat taken aback we then spotted the receptionist and called her over to ask for an explanation as to why the restaurant was closed early. Her initial response was that the kitchen closed at 8:30pm (not communicated by her when I enquired at check in). After pointing out this fact, I then showed her the time on my phone as 8:27pm and again requested that we place an order as it was not yet 8:30pm. The receptionist’s further response to my request was that we had not made a reservation and the restaurant was fully booked!! Looking around there were perhaps 20% of the tables occupied!! This exchange was witnessed by other guests in the restaurant/bar and two of these guests took the trouble to express to us their dissatisfaction with the attitude of the Premier Inn staff. Both parties indicated that they also would be raising their own complaints. Clearly the Andover staff had decided to close the restaurant early and didn’t give a hoot about the inconvenience caused to guests. (I’m disabled and use a mobility scooter to get around so this impacted me personally more than most) Still requiring dinner, we had no alternative but to relocate to a local pub (The Lion at Clanville) where despite their kitchen being closed (It was now after 9:20pm) they offered us Fish & Chips. The difference in hospitality and customer service compared with the Premier Inn being evident, we didn’t use the Premier Inn restaurant for the remainder of our stay. Having stayed in many Premier Inn’s in the past, this negative experience was unusual. I also note from the main Premier Inn web site that usual restaurant hours are up to 10pm with no reference to an earlier kitchen closing time. Quite apart from a negative review we will also be raising a formal complaint with the Premier Inn head office