Convenient location, but needs to lift its standards
Stayed one night at Vibe Canberra ahead of an early flight, so reliability mattered. For the most part, the room delivered the basics well; spacious, comfortable bed, TV, fridge, and a decent bathroom. A solid enough base for a short stay.
However, the cleanliness left something to be desired. Crumbs on the bedroom floor and mould in the shower grout aren’t what you’d expect from a 4-star hotel. I let it go given I was only there one night, but it shouldn’t be something guests have to overlook at all.
Room service was another letdown. Advertised as 24/7, but in practice only desserts are available outside the kitchen’s operating hours, something that wasn’t made clear at check-in. I ended up waiting three hours before I could order a proper meal. When the food finally arrived it was genuinely lovely, which made the surprise $6 room service fee all the more galling. That practice feels well and truly dated.
For a hotel that clearly caters to airport travellers, the breakfast situation is a real gap. The kitchen doesn’t open until 7am, which simply doesn’t work for a solo traveller with an early departure. A continental grab-and-go option would be an easy win and make a genuine difference to guests in that situation.
The biggest disappointment, though, was the wake-up call I requested at check-in never came. Fortunately I had a backup alarm set, but that’s not the point. For a solo traveller relying on an early departure, that’s a serious failure in basic hospitality.
To top it off, check-out was completely transactional, with not so much as a “how was your stay?” For a 4-star property, that’s a missed opportunity and frankly just poor service culture.
Vibe, the bones are there, but the execution needs serious work.
Перевести
