Quality Inn Creekside - Downtown Gatlinburg

The hotel is in a good location. It's not new but it's fine. The biggest problem is your booking for the room. You also get charged for parking and service fees. Expect to pay $30 to whatever they decide to charge you for the extras at check in. I HATE HIDDEN FEES

The last time we visited this hotel, the door was left wide opened before we got to the room? Given a key & told to go to this room & the door was opened & bugs were all over the place inside? We did ask for a differ room, but early am, we could hear the staff & the rolling out with th cart/carts right outside our door, but we hadn't had a problem last time we were there, where we were so surprised this time?

Location was excellent, our room was clean and nice, we enjoyed the fireplace. Overall it was a nice room for the price. The breakfast looked really nice, but Overall the taste was just not good.

Run away from this one,extra charger per pet,parking fee that doesn't show once you reserve the room thru the app,place it is not in a great condition

Room was decent for the price. Fireplace was large and toasty. Loved that I could bring my fur baby. Pet fee and parking fee too much and parking should be free. Where else are guests supposed to park if not on site?

This was NOT the room I had booked the toilet was back up for both days we stayed the refrigerator was Not working frozen up completely the phone in room had no service the bath shower was plumed wrong hot was cold. Spiders in the room . I went to service desk and complained that this was not the room I orderd with a nice balcony and all they said is its not our fault and we should have not went by the pictures we saw when we booked and it was ******* fault the room had mold in the corners of the room and and out side on ground floor cigarette butts and beer can and trash Bed was Not fresh and clean slept on to of the covers!! We did not feel safe ... This was awful for almost 300.00 a night NEVER AGAIN

We thoroughly enjoyed our stay in downtown Gatlinburg at this resort. Gavin had perfect customer service when accommodating us. Checking into our hotel, we were checked in on time. This was exceptional considering how packed this hotel was and the downtown area. The hotel met all of our needs when asking for towels, toiletries, and even housekeeping needs. They went above and beyond to make sure that we were cared for. The hotel itself had many amenities like a fireplace, two sinks in the room, a kitchen table, a balcony, breakfast, and it is in a prime location of Gatlinburg. You are directly across the street from Ober. The owner and his son were very very friendly and made our stay enjoyable. We were very impressed how well this hotel was run from a business standpoint. We usually stay around this time of year and no other hotel has been this phenomenal as this hotel is with care and dedicated service we received. We plan on coming back and appreciated feeling like we were part of the family at this hotel.

This hotel has one of the best locations in town, but looks kind of deteriorated and old. Our room was clean and well maintained, but felt like a cave because of the colors of the walls and the lighting of the room. Definitely needs a full extended renovation. Apart of the location, the best thing it has are the staff. They were kind and amicable.

The location is great , and I can not complaint for an economic hotel. Need to work on parking availability, the WI FI and some painting and remodel to the building. Overall was good.