Resorts World Genting - Crockfords

Overall experience is good but they could do better on their housekeeping and bedding accessories. Asked for housekeeping for our room, complememtary desert wasn’t change or take away upon request. (not sure if then workers understand english, written 2 times note to clear away and nothing was done). Floor wasn’t vacummed properly as well. Pillows are too soft or too down for someone like us used to sleep on firm pillows. If possible try to provide some firm pillows for customer. We didnt sleep well in the nights that we stay. Overall, services provided from the front desk to the bellhope were very good. Good enviroment to stay if you’re looking for a quiet and relax place to enjoy your holidays.

The hotel hardware is all correct but staff is a bit lacking. We had a super late check in. The first night we stay on first floor only hear the furniture dragging around from mid night till early morning. Hotel manager cannot explain but they found me another room. I suspect noise is from casino platinum club. Don't get me wrong. The staff are helpful trying their very best but hotel is just short of manpower in peak season in terms of housekeeping. We stayed in Junior Suite. We had breakfast but food doesn't match up to a five stars hotel. I supposed it is hard to get staff to work in Genting highland. Until we checked out. I dunno how the Crockford exterior looks like and it remains as a mystery. Renovation is on going so one has to be careful to pick the right room. We pay a lot for two nights of stay. Late check in and early check out that actually make us lose out quite a fair bit. Shuttle bus is provided to Genting Grand but we figured a lot of outsider are using that service without approval because driver won't check and the bell boy also care less. That is what I mean by hardware is right but staff are not quite right. Hotel staff also can hop in for a free ride without queuing. I doubt if anyone really care.

Sparkling clean and nice view. Nearby to indoor and outdoor theme park. However the hotel room is a bit far from the lift.

The room is clean, bed is comfortable, view is nice and we enjoy our stay at Crockford.

1st time staying in this 5 star hotel. Really appreciate that the team have arrange a beautiful Anniversary decorations. Hotel is near casino & lot of restaurants. Great location.

The room comes with a stunning view! We love it! It is very spacious and sparkling clean! We enjoyed our stay so much! The staff are friendly and helpful too! This is the first time we encounter a bathroom with sauna facility!