Hilton Garden Inn Richmond/Innsbrook

Very nice building and location. Lovely bar for snacks, food and drinks! I loved the breakfast in the morning, very attentive and very delicious! 10/10 would recommend, and I hardly ever leave reviews!

This was at least our 15th stay. We were here 3 weeks ago and all was excellent. Not today. Room is just bad. needsv rennovation. Headboard knocking wall. Bad bathroom. Tv not working properly. Complained re above at desk and was told as we booked thru third party (*******) room choices were limited. Really? Was supposed to send an engineer to fix tv issue. Never showed up. Back to,the Hyatt next door next trip.

Evidently they did some renovations in the bathroom and left a mess. White dust all over everything, we had 3 towels, no wash cloths or hand towels. We didn’t even have hand soap. Luckily I had packed some just in case. We ate from the hotel restaurant, which that was very good.

I always stay here when i come on business. I know what to expect and can count on being comfortable.

Toilet was not working in first room, called front desk and they said it would be fixed before our return that evening. Upon return to our room, maintenance had never came. They came and plunged the toilet, but didn’t fix it- meaning we had to pack and move to a different room. That room was flooded due to the shower not being able to turn off. Called the front desk and informed and made a barricade of towels. Maintenance never did come and fix. Other than that, very dated carpet in need of upgrade. Hotel touts premium bedding, but was not premium in regards to mattress or pillows.

Great location and with great food in walking distance. Nice rooms, great beds, slept well!

Dirty looking, couldn’t tell if it was but doesn’t really matter because it looked as though it was dirty. Definitely dated. Toilet the type that is in houses that gets clogged easily because of weak flow I guess- had to call maintenance within 30 minutes of being there because my 4-year old clogged it. AC in room didn’t work at all- a dealbreaker for our family. No carts for luggage when we arrived, nor when we packing up and checking out! We will BFFsggìo See posted called down to get the bedding to use the pull out couch and they just brought us up the sheets (no comforter or blanket) and didn’t make the bed! Didn’t even offer- I don’t understand why I was making a bed at a hotel! I definitely will never stay here again and will probably opt to never stay at any Hilton Garde Lu iï

The great thing about my stay here is that I was comfortable and able to have a much-needed, and very relaxed, respite. The staff was kind and friendly. I did not want to leave.

It was good. There was a little confusion on the booking, but I had everything I needed and after a few minutes they got their paperwork in order. Location was perfect for our stay. Restaurants in the courtyard.