Premier Inn Glenrothes

Stayed overnight as attending an event in the area. Found it to be quite dated and in need of updating, especially the bathroom. Room was stifling, thermostat was at 25 degrees and never went lower. There was a fan in the room thank goodness, however it did make for a pleasant nights sleep. Tap water was scalding, way to hot. Overall was convenient for us but have stayed in much better Premier Inns.

Firstly the staff on reception were fantastic and friendly Sadly I had the worst nights sleep in an uncomfy but NEW silent night bed, the old ones were definitely better So much so I tossed and turned all night and awoke to find the pillow case half off to reveal the most disgusting stained pillow case protector I mentioned this on checkout and the poor nights sleep and was advised to report it asap to Customer Services for a refund which I did The refund I received was £34 not a full refund as the beds have all been upgraded I explained that the complaint was for uncleanliness and would have expected a full refund without hesitation regardless of quality of sleep After endless emails they insisted this is all I was entitled to under their good housekeeping policy which is a shame as the staff are an asset to Premier Inn

We spent three nights here and were very satisfied with everything. The room was clean and comfortable, enough surfaces to unpack and not have to live out of the suitcase. Nice size car park and all the staff were delightful. We had an issue with the tv remote not working, I went to reception and I was given a new replacement immediately. Breakfast was excellent on each morning, and the two evenings we ate there the food was good, typical Brewers Fayre food, but well cooked. We would have no hesitation in returning or recommending.