Гость
21 февраля 2023 г.
Every second year our whole family goes away together. This year we chose The Haven. People have raved about the hotel. However, our stay was not pleasant at all. Firstly, despite the history of load shedding in the country, the place was woefully unprepared for outages. This was exacerbated when a drunk driver knocked down one of the electrical poles which support power to the hotel. So, of the seven days that we spent there, we had no hot water for four days. Also, it is pitch black outside at night and there are no solar lights. They give each cottage a candle. Try using that outside to light your way to the lounge or dining room with a storm wind blowing. Also on several occasions, there was no water either. The staff tried their best under the circumstances. They had two generators which they used mainly in the kitchen. Despite these setbacks, the staff made sure that all meals were served on time. However, the food was mostly unimaginative but filling. Also, the roads to get to the hotel were terrible. Not the fault of the hotel, of course, but it made it nearly impossible to drive anywhere without a 4 x 4. The beach was excellent and safe, which made up for some of the disappointment. But, all in all, not a good experience. We will not be returning.
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