This restaurant was our preferred dining establishment for an extended period. We consistently made significant financial investments and consistently provided substantial gratuities. However, upon the introduction of a new staff member, an atmosphere of arrogance became excessively prevalent. We strongly advise against adopting this approach. In our opinion, this restaurant is no longer suitable for our patronage. Added after reply ————————— The response from the restaurant suggests that we did not respect its policy. However, I would like to clarify a few important points. First of all, we have dined numerous times in the area described in the reply as “intended for drinks and light snacks,” and we were often directed there by the staff themselves. On our last visit, we booked a table for lunch for seven people by phone, as usual. When we arrived, the outside area of the restaurant was completely empty. We waited for some time, and when no waiter appeared, we selected a table with the most breeze — the weather was extremely hot, and we had two small children with us. After another extended wait, my wife went inside to find someone. When a waiter finally came out, he addressed us with notable arrogance and completely disregarded my questions, showing no interest in hearing our explanation for choosing a breezy table rather than one pressed against the wall. To reiterate: the outside dining area was entirely empty. In conclusion, it is unfortunate that such a wonderful hotel in a magnificent location, with excellent cuisine and breathtaking views, would employ someone whose attitude does not reflect the establishment’s otherwise outstanding reputation.
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