Me and my girlfriend we spent a weekend in the very beautiful village of Alcudia late in August this year. We spent two night at Can Simo Hotel and we're very sorry to write about a very unpleasant experience we had. The room was ok, traditional and fully equipped but we found out that our room was not located on the Hotel main building but in a sort of dependence accessible from a terrace over a terrace restaurant with people having dinner and moreover with a grill spreading all his smoke on a side of the room with the consequent smell of burnt food. Despite this little issues probably related to very high season, the unacceptable thing has been waking up in the morning with a very big black cockroach on our bed pillow next to my girlfriend's head. Once we found it out and killed it we obviously reported what happened to the reception lady who basically told us "we're very sorry, it's something difficult to solve". We didn't get any kind of refund, any additional service or some other thing for something we consider unacceptable when you sleep in a nice island such as Mallorca in a pretentious and expensive petit hotel. An unfortunate situation might happen but receiving no support or apology is not acceptable for the full price of the room.
Перевести