Nice location for where I needed to be next. Very easy to find. However… Staff did not inform us that there was no hot water in the hotel as the boiler had stopped working. Was a topic of conversation between guests and some staff in the morning. The weather was below freezing (as is typical in Grand Forks during this time of the year) and showering with ice cold water does not make for the a pleasant experience… definitely memorable not in the best way. Not to mention somebody could easily fall ill with a cold or worse. In the morning at breakfast, I overheard front desk staff being told by one of the oncoming staff members that they’d been dealing with it for “a while” and when another staff member said maybe they should be letting people know, the other staff member said to keep quiet unless someone asked about it. Quite the customer service and care.
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