Holiday Inn Express & Suites Kansas City-Grandview

The room was dirty. There was no transition installed between the carpet and tile, you could see the plywood. When you turn on the water to take a shower it came out brown/tan and never cleared up.

The sheets steel like cigarettes, maybe they were not washed. The room above was making noise until 3am and I had to wake up at 6am for a business meeting… My lack was f sleep ruined my day with tiredness and was exhausting flying back to NY.

Very clean. Couldn't use pool cause the windows were open in there and it was 30 degrees outside, freezing

The beds were extremely comfortable however we switched room twice and the heat didnt work in either room. It made for a difficult night staying warm.

Service was excellent, breakfast was fresh and good . Hospitality was on point

Kind of disappointed by this stay. Have never had a problem with a Holiday Inn Express before. To start, reservations were a mess. Someone in our group called several days ago to book two rooms, but had a very hard time communicating with the person on the phone (because of the hotel employee’s broken English), so we called to confirm we had two rooms for the night. They said no. So I booked a separate reservation (through *******). No big deal. When we got there, though, they told us he did indeed have two rooms. They let us cancel one so didn’t end up being a huge deal, just very inconvenient. When I got to my room it immediately smelled like smoke, and the carpet was nasty. I called down to let them know about the issues hoping they offer to switch rooms (they were not full), but they just said sorry we will make a note of it. All in all, not the worst hotel experience ever, but a very disappointing stay for $150 in a respectable hotel brand.

This was a nice hotel, but very very loud. The housekeeping carts were very loud and we could hear every step of the people in the room above us. We were also near the elevator and heard every ding of it going up and down the floors. Do not stay if you are a light sleeper.

Wonderful stay for my clients, very clea and suitable to meet our needs.

Staff was absolutely awesome! Breakfast good, rooms great except kinda noisy, thin walls.