Hampton Inn McHenry

The hotel is clean and the staff is very friendly and helpful when trying to find places near the hotel

It was wierd to have the bed face the window & the TV by its side. I felt the bed was too firm. There was dark mold-like stains along the bottom of the shower. Breakfast was good. People were friendly. Allowed us to check out late. Everything else was clean & newer.

Everything was excellent except for the bed. It was like sleeping on a bed of concrete. I woke up with a sore back and neck

The room I reserved was under construction. No one said anything to me. I was given a room then had to go back to the reception desk to ask for my original room. That is when I found out it wasnt available. I had called multiple times throughout the week to make sure my reservation was ok and that the pool was good as it was for my daughter's birthday. Yet no one said anything. The room they gave me was too small for the number of guests. 4 kids 1 adult. So they made me pay for an additional room that was connected. I couldnt cancel as it was for my daughters birthday and she had friends coming to go swimming and have a sleep over. Now I am out even more money. Very disappointed in the service i was given. This would have been a vacant room room the night and instead, i had to pay them.

Needed a place to stay while visiting the area the hotel staff was friendly rooms were very clean and breakfast was good too.

The girl at the front desk was so pleasant.!The bathroom wasn't as clean as I hoped. There was a used towel and hair in the shower. The room and best was clean abd comfortable.

Fridge in room wasnt working. Besides that the bed worked just fine.

Everything was great till we went to lie down. The bed felt as hard as a rock. It wasn’t comfy at all.

Checked into our room turned down the sheets and the previous guest s stick of deodorant was in the bed. So clearly, the bed had not been changed or cleaned when they gave us a new room they gave us the wrong number so I was attempting to open the room of an already occupied guest, which then pissed off that guest, which then led me to dragging my three-year-old back downstairs for the second time that evening at 11 PM after I’d welcome him up because there was someone else’s deodorant in the bed, it was just overall very unappealing and very turned off to stay there ever again. The staff had very little sense of urgency to correct the problem and anytime you ask them anything they spoke to you as if you were stupid for not already knowing that the restaurant across the way it closed two weeks ago for instance. Overall, I think the staff needs to be taught what customer services especially in the hospitality industry.