Best Western Hotel Strasser

老酒店，重新裝修的。房間小。其他還可以。

酒店有些古舊、距離火車站都近、部份員工都好好、這次入住房間比預訂中升級了，未有預訂早餐沒有什麼評價

環境不錯，安靜温馨。

We stayed here one night it was close by train station checkin was good but we change our room for the smell it had in it, the room is basic with most amenities but get what you pay for can be alittle noisy but all good about a 15min walk into the old town we had a good stay.

I paid the hotel twice as the staff let me pay the stay although it was already paid, after that also ******* reimbursed me something. The hotels communication about what mistakes happened was not clear and in the end I paid 3 times in order for them to get the money once, as they made so many mistakes.That can happen and is not a problem but the unfriendliness and the lack of communication cost me a lot of time as well. The room was clean, but very basic and not comfy. No recommendation from my side as I at least expect an apology and friendly solution to the mistake and caused problem.

Good location, close to atation & main sights.

Hidden charges at checkout! AVOID! Booked a family room with breakfast for a fixed price, which included a breakfast price FOR THE ROOM. Booked on BW's own website!! At checkout, Hungarian Judit charged us 15 EUR extra based on the number of people. The hotel website guaranteed a price, super unfriendly Judit chsrged us extra! We explained the website only allowed breakfast for the room but she was stubborn and put greed over customer service. Left Hotel Strasser with a bitter taste of being cheated and thus (a) will never return and (b) be forced to out this con on TripAdvisor. Never coming back here, good riddance and 1 star!!

There is some construction work in the area so if you are walking from Graz Hbf it is a bit roundabout to get there but it is close by at about 5 minutes. Comfortable yes and totally adequate but if I could have given a rating of 3.5 I would have. Just not really a place I liked but equally cannot be too critical as that would be unfair.

The staff was very friendly and helpful. I made a wrong booking, I thought I booked 3 nights but it were actually 2. They tried to contact me when I was to check out, but I didn't arrive till late in the evening. They told they were worried something happened to me. The cleaning staff collected all my goods and folded all my clothes and packed them neatly. I appreciate their help and hospitality very much. Such kind people.