Smiths at Gretna Green Hotel

Hotel was easy to find. Check in was quick. Room was spacious, clean, and comfortable. We booked as part of a wedding package so had a bottle of prosecco in the room on arrival. Breakfast was nice. The place we got married in was across the road so the hotel was conveniently located.

The general feel of this hotel is very much service driven and staff perform in positive and helpful manner. The problem we had was with the smell in our room. We attended a wedding celebration and only accessed our room late evening. The smell was quite disturbing. This was highlighted to a member of staff, who agreed to inspect the room with me. She agreed that something was not right and would speak to maintenance. I left it at that, not wanting to lay on a guilt trip or push for a refund, however I did expect some kind of recompense. Nothing forthcoming. Other reviews highlight a bad smell..! Not good enough and expectations not met.

We stayed in the bensmoor suites which are lovely. The rooms were adequate we were happy with it. Only issue was the air con unit made a few rattle noises in the night. The other facilities are great, didn’t use the oven as only stayed one night but it’s a great little place, the food at the hotel was lovely in the evening, breakfast was Ok I’ve had worse but I’ve also had better. Otherwise a lovely find and we will be recommending to others.

Great food fantastic service was upgraded to honey moon sweet was beautiful great place got married in the black smiths shop the hole experience was amazing lovely people. Would highly recommend was very quiet on the evening would be better with more entertainment

Sat here writing this 30 minutes after our son has tried to go to sleep on the bunk beds in the room, the squeaking is like a swing from an 80s horror movie. The concept of the room is great, a room for the kids and a room for us, but there has clearly been no review of the stability of the bunk beds. Currently driving me insane. If you choose to come here, bring an inflatable air bed or anything so that yours kids don’t need to use the bunk beds….. The hotel otherwise is pretty good, nice and clean. There is however a broken bulb in our room, shoddy maintenance in my view. There are also at least 3 switches I cannot fathom what they do. There are no plugs by the bed for phones, but there are across the room out of reach. They did put 4 mugs etc in the room, which was great, no need to ask for extra. No fridge in room. Air con seems to be hot or cold, can’t get it in between. If it wasn’t for these stupid bunk beds it would be 4*, but if the breakfast isn’t good, I will be changing it to 2*! Genuinely furious right now how crap the quality of these bunk beds are!

Went to a wedding and family stayed here. We had an amazing time. The food was fabulous. Cocktails delicious. But the best thing about this hotel is Paul. He truly made our day. Fantastic customer service and great company. Nothing was any bother for him. Even the dressing gown. Thank you.

Smiths is a perfectly fine hotel, with helpful friendly staff, acceptably decorated rooms, which although starting to look a little worn were clean and tidy. The dining menu is again fine and the food acceptable. However the cooked breakfast buffet wasn’t particularly appetising, it in contrast the choice of fruit and cereals was very good. So why the poor rating? Unfortunately I was allocated a room to the rear of the building, on the second floor which is perfectly positioned to be level with one of the busiest stretches of Motorway in Scotland, and it’s only metres away. The relentless noise from passing HGV’s easily overcame whatever noise reduction the double glazing provided. The cacophony of diesel engines began to slacken about 1.30am only to intensify from around 4.00am… So if you’re prioritising sleep as part of your stay then don’t plan on much if you are given a room facing the motorway. At check-in I realised the position of my room and asked for a room at the front, but the receptionist was unable to help.

Had lunch with a friend. Staff were friendly but very sp****. No atmosphere at all. Restaurant was really dstk so we asked to sit in the lounge area. Meal wasn't as described on the menu. Had a chicken, bacon and salad sandwich. No mention that it was mainly a mayonnaise filling. "Asian coleslaw" was just red cabbage with a spiced vinegar. No-one came to offer us coffee or anything further to eat. Had problems finding someone to bring us the bill.

Nice hotel but starting to feel dated, the room was very comfortable and spacious but the bathroom was not cleaned properly and had a terrible sour smell, I didn't complain as wasn't staying long and the room itself was fine. I had dinner in the restaurant but the menu has changed since my last visit and wasn't as nice as previous. Shame as its a lovely hotel but needs a bit of a refresh.