Roma Guadalajara in Downtown

The good thing about this hotel is the location. It's close to many sites of attraction, shops and restaurants. I didn't really like the breakfast, the room was clean, but the pillows are almost hard as a rock.

Great and clean place to stay. The Wi-Fi was hit and miss but I was out and about all day. The area is really pretty and historic. Careful at night tho. Over all I’d come back.

It was a scary experience. I asked for a taxi and the receptionist said they didn’t have any service like that, which I thought that was just strange, and that we had to ask a male that was standing in front of the hotel. We asked, seemed very friendly and agreed for our pick up. Our flight was at 5am and we need it one at 2am. As we are driving to the airport he stops for 2 min next to a car. Everything is turned off lights and all. It seemed like if he was looking for someone. I asked what was he doing? He wouldn’t answer and didn’t answer. I called my daughter because I got scared. Once he heard I was on the phone with her he started driving. I kept asking him questions and he didn’t respond to any.( I felt he had a plan for me and my granddaughter where he stopped) It was HORRIBLE and TERRIFYING! I will never stay there again. One more thing I received an email saying I had to pay again because they didn’t receive my payment. This hotel is no good! Stay away from it!!!

The staff was the best, very nice and helpful. Location is great to walk around downtown shopping.

Very nice hotel, will be my hotel in guadalajara from now on.

The hotel, for what they charge serves its purpose. The hotel staff are friendly and very knowledgeable. They warn you about walking around at night. Not too safe so that was nice of them. The TV never worked, which ******, and i was promised a view but i got a view of the adjacent building. Other than that it was okay.

Like the positive attitude of the people they handle the pressure and how they handle customers service. They enthusiasm and preparation regarding the culture of the customer .. But need more maintenance in the restrooms they look too old.. Tks:

The staff was great except for two, i gave them 5 stars for this but the concierge and parking garage person i had to deal with were horrible. What i liked was that shopping and places to visit were within walking distance. The rooms were nice but the towels were old, the linen was stained. I want to thank the staff that was very nice and pleasant to deal with.

Beautiful hotel, very affordable. Staff was helpful. Continental breakfast exceeded my expectations.