A beautiful property but hotel was poorly staffed. This is not a 5 start property
-Did not honor reservation arrangements.
-Did not honor executive benefits. Got placed on standard room
-Got locked out of room multiple times due to door not working properly. (When traveling with kids this is horrible).
-Son was sick, staff did not answer the phone in the middle of night when he needed help.
-No room service. Order water for sick son. Had to go downstairs to get it ourselves
-No good comunication between front desk and restaurant.
-No hot water in the room
- No heating in the room
-Jacuzzi never worked.
Luxury is not a priority. But family safety is and due to staff not answering the phone when help was needed and during stressful times, that was very scary.
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