Guilin Tree Hotel

The room smelled really bad like tobacco. They not only allow people to smoke in the rooms, they also encourage them to do so by leaving ashtrays in the rooms, what is unthinkable in any European hotel. It smelled so much that not even opening the small window helped. Turning the aircon on is even worse because the machine itself smells like tobacco. Also, the shower was really dirty and the bathroom had rests of the previous user. The staff at reception don’t speak English nor any other language other than Mandarin. Customer service was subpar. Don’t even think about doing the laundry there. The room where the machine is located is an extremely dirty place with random trash around the machine. They don’t clean on the common areas, just the rooms.

酒店問題概括 1. 前台管理混亂 - 非客人將腳搭在前台，形象差，老闆視若無睹。 - 未設禁煙區，老闆好友在前台隨意吸煙。 2. 衞生狀況極差 - 地板破損，廁所有尿騷味，浴室殘留泡沫未清理。 - 花灑損壞，疑似被拆裝過；床品有異味（尿騷味、黴味）。 - 枕頭老舊發硬，內部有殘留頭髮，疑似未更換。 - 房間用廉價香氛掩蓋臭味，但仍存在明顯黴味。 3. 服務怠慢 & 入住延遲 - 平台標註下午2點入住，實際拖到3點，推脱因“鐘點工阿姨來晚”。 - 未配備專職清潔人員，打掃不及時。 - 紙巾補給不足：廁所捲紙快用完未補充，房間僅提供一小包紙巾。 4. 設施問題 & 安全隱患 - 隔音極差，能清晰聽到樓下、隔壁及走廊的噪音。 - 房間出現老鼠，前一晚的外賣被啃食，衞生安全堪憂。 5. 不合理規定 - 旅遊旺季要求客人提前至1點退房（未配合）。 總結 該酒店管理鬆散、衞生惡劣、服務敷衍，存在欺騙性宣傳（入住時間）、基礎設施故障及嚴重安全隱患（老鼠），整體體驗極差。

前台小姐姐人美態度好，房間也很乾凈整潔，就是燈光暗了一點，離景點一二公里車程，打車也方便，非常推薦入住👍👍👍