Hotel le Toiny

This review is for my fellow American travelers to SBH (St. Barth) and thinking about where to stay. We've been going to SBH for the past 15 years, usually renting a villa or staying at the Rosewood, both being great decisions. This year, we opted to do something different and stayed at Le Toiny. To get to the point, we soon realized it was our bigest mistake. Hotel Quality & Location Le Toiny is neither a 5-star or 4-star hotel. The location is way at the bottom of the island—very secluded. Insects infest the area—bees and roaches. The beach itself is essentially worthless because the area is swarming with bees. We questioned the staff at the hotel as to why, and they explained that this was "normal" for the island. Let me make this clear: it is not—only this part of this island has this issue. Even locals friends assured us that locals avoid this side of the island due to the hight amount of insects. Cleanliness & Room Service Our room condition was not satisfactory at all. Floors were sticky, shower hadn't been cleaned for three days, and the only amenities we had were bed making and towel replacement. We didn't have a minibar filled until we complained—after three days. We also noticed an infestation of cockroaches in our room, which we blame for none existent housekeeping. Service Experience No service was offered. Each request was stressful, and there was no hospitality. We were not made to feel welcome and we were neglected. We tried to check out after the first night and pay for the first night that was spent, but we were denied our request. There was no attempt to correct the situation or better the experience after we complained. The pool has dangerous electrical risk—lighting equipment is sticking out, and live electric cables are clearly visible into the pool. This is very dangerous, particularly for children. The AC in the bathroom was not working as well. Moreover, as the villas are located deep in the forest, branches of trees constantly hit the roof at night, and it is impossible to have a good night's sleep. Final Thoughts If you're debating between Le Toiny and another reputable hotel like the Rosewood, do yourself a favor and avoid Le Toiny. The hotel lacks attention to detail, guest service, and basic hospitality standards—especially those expected by American travelers. We were forced to post this review not due to ill intent, but so other people would not have to go through the same letdown that we experienced. Le Toiny may look good online, but the reality it’s a nightmare, we you travel choose only big chains hotels to avoid this issues.

My wife and I have stayed here at least six times and it's always has been an outstanding experience. Entire staff is just as friendly and helpful as can be. Privacy and cleanliness are unmatched. Love it !

Our 2nd visit to Le Toiny! Fabulous place! Always elegant and hi end without being pretentious. Our 2nd visit to Le Toiny! Fabulous place! Always elegant and hi end without being pretentious. Excellent EVERYTHING!!! Even better than our previous stay a year ago which was also excellent ! We will for sure be back! EVERYTHING!!! Even better than our previous stay a year ago which was also excellent ! We will for sure be back!

Outstanding in aspects, amazing service and fantastic location. Staff was incredibly attentive and met all our needs....propoerty was very private and had a great sense of calm

We were day visitors to the beach restaurant at Le Toiny. Absolutely beautiful - with great food and excellent service in a fabulous atmosphere on the beach. Once there we had a bit of a snafu and I am only referencing this so it doesn’t happen to someone else - we were on a yacht and we reserved a table for lunch and what we had hoped were chairs on the beach for after lunch. The beach master had our “reservation” but explained that if the seats were taken by hotel guests that we could not access the seats we believed we had reserved. After much back and forth and a number of unpleasant conversations our group of 6 was allotted 3 beach chairs. Subsequently chairs became empty - people left etc so it worked out. But beware if you are not a hotel guest you may not really reserve a beach chair ahead of time. Next time I will stay at the hotel. It is gorgeous and as amazing as I remembered from 25 years ago. I would not hesitate to return.

The most beautiful place on the most beautiful island! LeToiny was everything we expected and MORE! The service is unmatched. Every detail was thought out...from service, menu, decor, comfort, convenience everything! The friendliest staff cater to every detail but without ever feeling intrusive. We can't wait until our next stay!