Hailin Snow Town Dele Qingcang Hotel

The reception counter is managed by the owner’s son (I believe it is a family business), who is in his 20s. He seems only interested in mobile games. When you make a request, he will ask you to shout for the cleaner auntie on the 1st floor. We booked a room for around USD 360.00 for one night. The room did not have air conditioning, did not provide breakfast, and did not even have a fan. We had to open the window (luckily, there was one) to allow cool air or at least some ventilation into the room. The room was considered clean but very small. The bathroom was flooded, and we believe the piping must have been blocked. We requested help from the cleaner aunties, but they only handed us a mop, so we had to mop the floor ourselves. For the price we paid, we could have booked a much better room outside Snow Village. I would suggest first-time visitors stay in Yabuli (e.g., a bungalow for 2 nights) and travel to Snow Village instead. With USD 360.00, you could book 2 to 3 nights in the Yabuli area, and you wouldn’t need to pack and unpack due to changing locations. Another bad experience was when the receptionist asked me to cancel my booking with Trip.com, promising a refund. Luckily, as a foreigner, I explained that it would be very inconvenient to get a refund from Trip.com, and they allowed me to continue the booking. However, I noticed the "boy" causing inconvenience to local travelers. In the end, the local travelers were forced to cancel their bookings and pay the hotel directly. This is a very unethical practice.

晚上停水一次，第二天早上停水一次，插座沒通電，熱水器沒亮，服務員來看説就是這樣的了。房間沒熱水壺，大廳的熱水壺燒不開水。房間有股黴味，掛衣鈎壞了衹用透明膠貼一下。1380一間的房間，真心不值，一進門不到兩平方的地就到大床了，多個箱子都沒地放。雪鄉也沒啥好玩的，不值得來。

過年放假啦，跟朋友組團來到雪鄉訂的這家酒店，房間內設施齊全，洗漱用品都是一次性的，特別方便，熱水出的特別快，有地暖但是不乾燥，窗外還有美景觀，店老闆很熱情的接待我們，又是接送又是幫忙拿行李，總之真的特別好，有其他朋友來雪鄉玩，絕對推薦這一家酒店