Hakone Gora Karaku

We were looking for onsen with private bath on the balcony and probably hit the sweet spot. Unfortunately we had only 1 night stay, but it was fantastic. Onsen is located at the top station Gora, where you can get from Odawara. That’s around 2 hours from Tokyo all together, around 3 hours from Kyoto. Last 2 sections of the way are going through a picturesque steep railway. Views are great! Be sure to rush to the front or back seats (doesn’t matter which) to secure a spot for nice photographs. Private bath is fantastic, rooms are clean and spacious with a touch of ryokan style (tatami etc). That’s a perfect place to sit and relax doesn’t matter it’s sunshine or pooring rain outside. The food was fantastic (according to my wife), however the options are limited if you’re not eating fish or sea products due to allergy or other reasons. For Karaku team - I would suggest adding a signature wagyu set for those who would like something else. Selection of wine and alcohol drinks is superb. Free snacks and coffee are available till 8 p.m. as well with a view terrace. For those who like some regular conbini stuff - Lawson is around 10 mins walk with Miyazaki style trains passing by👌🏻 All in all, we wish we had stayed at least 2 nights as there are lots of activities around.  Thanks to Karaku staff for a warm welcome and tailored experience!

酒店環境舒適、服務良好、環境優雅、舒適寧靜、食物擺款很美、可惜份量略少、房間舒適寧靜、度假休息好去處°

史上最差奢華酒店沒有之一！整體服務都很差，不會講英語，完全無視客人。我五個月的兒子因為睡了他們的床品，整個臉全部紅腫疼痛，幾個晚上哇哇哭，我老公也是紅腫，找酒店前台，他們拒不處理、拒不承認、也不肯更換床品、也不提供任何葯物，一堆人還在那裡咯咯大笑，對一個五個月的寶寶如此這般，可以説毫無人性！！！直到最後他們的經理也沒出來過，一臉冰冷，推卸責任，沒有任何處理，是我們去了那麼多次日本感受到最最最最最最差及沒有人性的酒店！ 再説吃的，基本很少都吃不飽，然後額外要吃喝價格是外面的4-5倍！ 帶小孩去的，強烈建議慎重，是一家完全沒有人性的沒有服務的酒店！也沒有小孩床！

還不錯的很棒

優質的服務，舒適的環境讓喧鬧都市生活的我們感到身心愉悦。謝謝酒店日料早餐的工作人員細心的給我換掉了因病不能食的海鮮。在某個合適的時候將會去熱海的佳久小住一下。

最好的還是服務！相對現代化的裝修風格，沒有很古老的感覺，能用英語交流（很多酒店交流還挺惱火），坐地鐵可以在小田原站接駁，行前就會發郵件，然後餐食普通了，沒有驚艷。