Hamilton Island Holiday Homes

I regret not reading the reviews of Hamilton Island before taking my family from the United States to Hamilton Island for holiday. In retrospect, i would not have gone there. So many things went wrong. The service is poor. The staff is rude, argumentative and the infrastructure is lacking. To begin with, they ask the guests to fill out a form about flights, dates, travel, arrivals ect... but when we arrived, they had none of that, so we had to fill it out all over again. This was a precursor to the rest of our stay. They gave us the wrong keys to the home we rented (again, a precursor, because the home was awful). So, we had to get back in our buggy and drive back down the mountain to get the correct keys. Only to find out that all the staff had left the arrival area by then. So, we had to search for someone to give us the correct keys. We arrived at our " holiday home, Heleconia 11, and it was terrible. The front door was peeling, it smelled inside like mildew, the curtains in the bedroom were falling down, the windows were filthy, the sofa had holes in it. The air-conditioning was leaking water on the rug. It was like a frat house. Awful. After contacting the "front desk" about 2 hours later, there was no solution to move us. Ultimately, we had to take the situation in our own hands and found the last Air Bnb on the island, which was a life saver. I contacted the front desk, email and called no less than 6 times and did not hear back from them until the after we left the original property. We still have not been reimbursed for the week we paid for. Cruise Whitsunday for diving tour: If you are planning on diving, DON'T sign up for this all day " tour". It should not even be a " dive boat tour". It is like being on Carnival Cruise Lines, there are way too many people, with way too many activities planned on one vessel. It was chaotic, poor service, rude staff and the dive was awful. We came from the States to the Great Barrier Reef to dive, and it was a poor experience. That is really crazy. If you go, use a local Padi or Naui dive group. Overall, the dining and bar experieneces also had similarly bad, rude service. Too many to go into more details. The management and owners of Hamilton Island need to get a grip and fix the awful experience. It is a gorgeous location and should be quite a magical experience, but it absolutely is not.

1st time on the island and what a delight. Spotless, relaxing and a paradise feeling. In some ways it was like living on a film set with all the buggies flying around as the only mode of transport. Beautiful beaches, restaurants and facilities. Would definitely go back

Stayed in Shorelines apartments and it was very dirty, there was dirt and sand on the floors it didn't seem as though it had been vacuumed, the walls and doors were filthy and covered in scuffs and dirty prints, there were badly patched up holes in the walls, and then a huge open hole in the wardrobe ceiling of the bedroom. The accommodation included buggy hire, which we drove very carefully, so were very shocked to receive an email from the front office saying that we'd hit a curb and damaged the front tyre and axel - which we definitely did not. There is no way that we could prove we didn't do this and zero options to challenge this in any way because we signed a contract and the damage was not something we could take a photo of to prove otherwise. We've had to pay over $500 for something we didn't do, it was an awful experience, absolutely will never return to Shorelines (Hamilton Island Holiday Homes) or Hamilton Island.