El Mouradi Hammam Bourguiba

Nikel

I chose this hotel expecting a relaxing stay, but unfortunately, the indoor pool fell far below expectations. The cleanliness of the pool was concerning, with a noticeable bad odor that made the experience unpleasant. Additionally, the pool area was overcrowded, clearly exceeding its capacity, which made it difficult to enjoy or feel comfortable. While I understand that many guests are here for vacation and leisure, I also came for relaxation and therapeutic purposes, including physiotherapy. The lack of quietness in the pool area further diminished the experience. It’s disappointing that such an essential facility doesn't meet the standards of cleanliness, tranquility, or proper management. I hope the management takes these issues seriously and implements improvements to ensure a better experience for all guests in the future.

Apart from a nice view and clean country air, plus the camaraderie of a few fellow travellers, I left with no happy memories of this hotel. Booked as part of a 3 night/4 day trip from Sousse, organised by VLT it was more than lacking in every way. Check in was tediously slow, the rooms weren't ready and there were no English speakers (I had to use French) yet it boasts it was widely spoken. A gentleman on the evening shift (I think his name is Innes) did speak very good English but he was the only one, apart from a doctor attached to the Wellness Clinic. Bedroom furniture shabby, towels had seen better days and the carpet was dirty. The bed/bedding, I can only liken to an army barracks. The food was utterly dreadful and incredibly spicy and lack of variety. Going hungry for a day and a half I then got the chef to prepare me something. You were often left trying to find your own cutlery, condiments and napkins. Unlike many hotels in Tunisia, they offered no complimentary water or soft drink. You had to buy it and there were no sugar free drinks. Apart from breakfast which was instant coffee, you vould only get a half decent cup at the bar. The bar was ok and the terrace nice to sit out on. There's only a small shop at the bottom of a slope selling crisps, drinks and confectionary. No take away places. The only restaurants are a 40 minute round trip by taxi. More disappointment at the Wellness Centre. The one treatment I really wanted as advertised in their brochure, waan't apparently available! I took two shorter ones, with only the reflexology living up to any expectation. The thermal pool was busy all the time. I was told if I wanted it quiet to come at either 08:00 hrs or lunch time! Speaking to locals they said how the quality of the Mouradi chain of hotels has plummeted. All I know is that I won't be staying in one again.