I've never really been inclined to write a review, but in defence of all the negative reviews, I feel it really necessary to leave a positive review. The staff here work SO HARD to please the customers in the hotel, and they really made our holiday. King Said (haha!) , Muhammed, Elmi, Atef & Angela on the Animation, Also Aminho, Faued & Jedidi really made our holiday special and were sure to include everyone in each activity, without pestering you. The elderly were treated with the utmost respect, helped up and down the stairs, helped with getting their food etc as well as the children who were looked after *incredibly well* by the staff. The food is absolutely fine- something for everyone at breakfast, lunch and dinner- as well as snacks during the day too, usually pancakes and doughnuts. The hotel itself is impeccably clean and in our opinion not outdated at all- you are in Africa not Europe- please don't forget this! We have stayed in other hotels in tunisia much worse than this one! Our room was absolutely massive- separate room for the kids, granted the aircon was a bit iffy, but again you're in Tunisia not Benidorm! There may not be ice creams or crisps (lol) but there is a shop directly across from the hotel - as well as a hotel shop too. We visited during Eid and although the staff should have been celebrating with their families they were serving us - with a smile! I will add that we went at the end of June for 10 nights (with no problem at all!) and it was relatively quiet- the last 3 days (July) did get very busy- but the hotel was clean the entire time as well as the pool - however unruly guests make it hard for staff to keep up! The "sellers" selling trips didn't bother us once after we said no, as well as the spa people. Everyone was incredibly friendly. The animation team were amazing with all of the children and constantly keeping everyone busy. Overall a holiday is what you make it, if you spend all of your time trying to connect to WiFi or complaining- you're not really going to enjoy your holiday are you? The only criticism I do have is the drink situation during busy periods- the first week was absolutely fine but as it got busier the soft drinks machines couldn't keep up. Again due to busy periods. Will visit again, thankyou hammamet garden.
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