Kiahuna Plantation Resort Kauai by Outrigger

Loved the stay. Communication and staff were great! Only downsides were that the room only had a floor A/C unit and a lot of things broken. Very warm nights to sleep well. Room needs a little makeover. Broken tiles, oven wasn’t working (fixed immediately on a good side!) double doors broken, and some outlets not working. All in all, we had a great stay, but another thing is they need to figure out trash, and room cleaning situation as well. You have to walk your garbage to an area that was about 500 yards away. They won’t clean your room unless you stay for 12 days. We stayed a week and that qualifies for 1 set of new towels. Kinda strange, but we are a clean up every day type of family and it wasn’t a big deal. The location, outside property maintenance, and staff is what really keeps this place in competition. The room, and self cleaning (recycling towels/trash) for a week was a bit of a pain. Visitors are wanting to go on tours all day, enjoy the beautiful beaches, and come back to a clean room is what I imagine vacation is all about. We were kinda exhausted of having to sweep, clean, take out trash, and remake beds for a week while paying to relax on vacation. This should have been disclosed as to where I would have even paid if they would just come every 2 or 3 days or something like that….

The grounds are well maintained, however, the interior of the Condo was in serious need of upgrades and repairs. We have been staying here for years and as of recent they have cut cleaning services to once a week and towel replacement to once every 4 days. It seems that none of the mony received is reinvested into the condos themselves, we will be looking for other accommodations on our next vist.

The property intentionally lied about their amenities, in the description it says "pool on-site". There is no pool on-site. "The pool" is about 1/4 mile away and across a busy road at a place called Poipu Beach Athletic Club. Which is open to anyone. The only thing the really have onsite is a couple of outdoor community grills which are nice and in good working order. We Have 2 small children and an infant and we were given a room with only 2nd floor access and no elevator which was extremely inconvenient having an infant in a stroller. After check in We were also never offered any help with our bags. The condos do not have air conditioning throughout the dwelling only in the bedrooms so they get very hot, this was also not disclosed in the property description either. Our room was pretty dated and looked like nothing had been updated since the early 1990's. We also upgraded to have an ocean view, while we could see the ocean from our balcony it was not a good view and we were quite a good distance from the water. Also none of many water fountains around the property worked, they are all empty. We asked for a refund and were denied but we're told the manager would call us the next day. Which never happened. Overall the property was beautiful and well kept but I am however very disappointed in the dishonesty in the property description and with the property management. Knowing what we know now we would have stayed somewhere else.

Quiet “old Hawaii“ vibe. Older units but beautiful and well maintained property.

Great location on the island. Comfortable accommodations. We didn't realize there was no AC in the unit so it made for a bit warmer temps than we're used to, but the evenings were nice. Since you had to keep windows open, it made for a bit loud evenings as you could hear passerby's and neighbors, cars, etc. I wore earplugs, but wife was annoyed by getting awoken at 3am by the roosters! Overall, would stay again.

Very nice place with ocean and beach view. Friendly staff. Quiet. They charge a lot for cleaning. Would like to have a washer and dryer in the room.