HARUNOYA

沒想到杭州有這麼好玩的酒店，非常適合大家週末度假。 最驚艷的是酒店的餐食，早餐和晚餐都非常的好吃，口味是杭州小時候的味道，但是非常的精緻。 大浴場換衣服的地方沒有拖鞋感覺不太衞生，光腳會踩到別人掉下來的毛髮

It was overall an alright stay, don’t expect Japanese standards. Apparently they had a soft opening period and just opened on April 15. You can see that things aren’t running so smoothly yet, trip.com shows that spa needs to be booked a day in advance, but on WeChat they said no reservations required and we can use anytime. The second day we wanted to use the spa our second time, and was told by a staff we couldn’t use it again, which we were confused about. Later other staff said we could. The spa itself had spectacular views, but the outdoor pool weirdly had half eaten and rotten apples floating around. After talking to the spa staff they said it was for aesthetic purposes and guests must have eaten them without knowing that. Worrying hygiene standards 😨 apart from that overall hygiene seems to be alright. All rooms have our own private courtyard so there are two doors, the main wooden door and then the glass door to our actual room. The main wooden door broke down twice - we couldn’t lock it (more like they didn’t fix the problem fully the first time), which wasted our time as we had to sit around to watch the maintenance staff fixing our door. Breakfast was okay but half the dishes were way too salty for my taste. Weird mix of “Western”, “Japanese” and Chinese dishes. Cheaper to buy on the spot (168 yuan as of today). Service was not up to the standard of a hotel of this price point. The staff welcoming us seems like she was reading from a script, we couldn’t hear half the time even after asking her to enunciate clearer twice. Felt like they were here to monitor us more than take care of us. Instead of “how may I help you?”, they actually responded “what’s wrong?” on two separate occasions. I don’t think this is acceptable! Some staff also do not greet guests properly.

Overall, this hotel succeeds in looking like a traditional Japanese ryokkan, but unfortunately doesn't feel like one due to many important features missing. If you've stayed at a ryokkan in Japan, this one misses the mark, but potentially is not a problem as it is catered towards Chinese people. As a foreigner accustomed to Japanese standards, you might be disappointed. It's very clean and modern, with a "private" bath that looks like a traditional private onsen bath. The dinner was average, with the yakitori being the highlight. Breakfast was Chinese food, which took away from the immersion. As far as experience goes, the main problems here were the details that broke from the immersiveness of being at a traditional ryokkan. These include a lack of privacy, inexperienced staff, out of theme food options, and other details such as not using true hot spring water and the bath being only partly Hinoki wood. The privacy concern is because if you have the courtyard room, you have a "private" courtyard and bath, but in the morning a worker was outside in the courtyard with full view of my bath. This felt very uncomfortable and I no longer felt relaxed or at peace, and needed to close all the blinds which ruined the point of having an open courtyard. It was worth a try, and definitely a beautiful space. But I couldn't help but feel disappointed as the important details were missed in this recreation of a ryokkan.

One of the best hotels we’ve ever stayed in China. Staff are very friendly and welcoming. Hot springs are amazing. The territory is clean and beautiful. Rooms are fresh, clean, and comfortable. The location is remote from the main road which makes this place perfect for quiet and relaxing holiday. Seriously, we’re amazed, by this place 😍

第一次評論 也是想給一個酒店給差評 2晚花費1w但感覺住了兩千的民宿 懷疑好評都是請人刷的 完全達不到這個房價有的標準 服務員像是沒接受過培訓 亂成一團 餐廳600套餐非常難吃 騙沒吃過日料的人吧 早餐也很一般 東西少選擇性很小 除了設施和房間還不錯其餘民宿標準最多 房間裏都不給水 酒水吧就一個熱水壺和玻璃杯 最匪夷所思的是 退房2小時後3大1小出現嘔吐 懷疑早餐有問題詢問酒店 酒店衹表示沒有其他客人有這個問題就無後續跟蹤 小孩吐了三次 第一次碰到這樣的酒店😨 帶娃的還是慎重吧 主打一個問號

去之前很期待，去之後emmm 非常多的無語瞬間都是所謂的八人服務vx羣給的，還沒入住就搞了兩次烏龍，晚餐已經説了一遍十分鐘後又問一遍，彷彿失憶了一樣，還沒入住就在羣裏發什麼今晚點火儀式可以參加，拜託羣名稱就寫了日期好嗎！ 衹能説服務員培訓的相當不專業，入住後能看出設備都是比較大牌的，房間也很寬敞，洗澡的淋浴更無語那麼矮，一個正常成年人要坐在小椅子上洗澡…… 來送葯浴的服務員貼浴缸套貼了半天，支支吾吾的解釋這個浴缸套太小了，放水還放了一池冷水？？？ 就想請問誰泡澡用冷水啊……服務員還要狡辯説什麼放的是熱水不知道怎麼變成了冷水，後來我自己就在浴缸邊放着熱水等了半小時也沒變成冷水啊，錯了就錯了別狡辯好嗎？ 做spa的男按摩師生怕用點力氣一樣，輕飄飄按的也不咋樣，穿的還是自己的運動鞋，既然標榜霓虹某酒店，細節和服務如此不到位……温泉泡湯強調要裸泡，我看都是穿着泳衣的… 而且電視上播放的宣傳片還説“遵守公共衞生是日本的禮儀” ………再一次被無語到，這在哪個國家都是要遵守的吧，不用那麼硬貼🇯🇵吧。總之是一個金玉其外 有點敗絮其中的酒店體驗，員工對接太差勁，衹能説想學別人重在細節，好好培訓服務員吧！ 還有房間角角落落細節的衞生也不咋樣，回家發現手臂起了兩個紅包