JW Marriott Hotel Hangzhou

We arrived around 14:30. Need to wait for more than an hour before one of our rooms is ready. Good location, good breakfast.

Everything there is prepared with high quality and staffs there are so nice and treated us in the best way.

Nice hotel with good services, and very kind staff

Staff are very helpful and polite

Fairly good room and amenities for the price. Room had nice features overall but a hint of cigarette smell. Bathtub with bath crystals was a nice! The breakfast buffet was excellent and the highlight of the stay! Nearly all front-facing staff (check-in, buffet staff) spoke English well.

This was my second time coming here. A group of us travelled to Hangzhou to celebrate my friends birthday. The guest manager and Damon on the front desk were very helpful when organise a cake and some decorations to make sure the room was personal. They also gave us a free upgrade and free VIP to celebrate the birthday thank you so much. The service at the gym was amazing Christiana speaks good English and he explained how the gym and swi***ool service works. The gym has a lot of equipment and the swimming pool is at the right temperature. The breakfast has a variety of both English and Chinese food and it's a good spread. We loved our stay at JW Marriott. Lastly, I would like to thank the concierge Albert he was so helpful he helped us with our takeaway food and also explained to our taxi driver the directions. He was polite and offered us masks before our travel this is a true example of excellent service thank you Albert you should be in management.

Good and clean hotel. Service is also good.

Best hotel in town

⭐️ Great service. ⭐️ Plenty of things to do such as gym, sauna, swim, massages and restaurants. ⭐️ Good area of Hangzhou, close to the lake etc. ⭐️ Breakfast was delicious.