West Lake State Guesthouse

設施：老舊到不像話，真的太舊了 衞生：感覺臟兮兮，房間一股子黴味 環境：除了位置在西湖內，沒有一個優點 服務：沒有服務而言。撇，加床收費，2500的房費，迷你吧全收費不説，這個價位礦泉水居然是農夫山泉，同價位的揚州迎賓館房間的水景依雲！ 每日歡迎水果:難吃，就個連子和幾個酸的李子。 當地特色歡迎糕點:有嗎？沒有沒有沒有！ 住了那麼多同價位或者相同等級酒店，這個國賓館第一差！2500的價格，房間和服務就是300招待所的價格，剩下的2200就是位置。我的第一個差評就給你們了。 這個早飯是我吃過最撇的。西點幾乎不能吃，沒有一個看的過去的麪包蛋糕。 送個外賣半小時以上。 洗漱用品也是招待所的標準 有這個預算的千萬別選這個酒店，真的太撇了！！！我的杭州之旅因為這個酒店糟心不少！差到不行！一分給西湖，不是給酒店。 當然，紫薇廳的西湖醋魚還是建議吃的。

Our stay at 西湖國賓館 was an extraordinary experience. Located beside the serene West Lake, the resort offers stunning views, including a direct sightline to the iconic 雷峰塔. The private, impeccably maintained grounds, brimming with vibrant greenery and colorful flowers, create a picturesque and inviting atmosphere. What makes this resort truly unforgettable is the exceptional service. Ms. 阮, who graciously served us during our delightful complimentary afternoon tea, and Daniel, who kindly drove us on the hotel cart, added personal touches to our visit, even with their brief interactions. The housekeeping team went above and beyond to ensure our comfort—keeping our rooms impeccably clean, delivering fresh fruit daily, and warmly greeting us at every opportunity, as though we were part of their family. One particularly heartwarming moment occurred on our final day. When I expressed a simple desire to smell the magnolia flowers blooming in the lobby, the hotel manager kindly asked the gardener, who was tending to the lobby planters, to cut a small branch for me. To my surprise, the gardener also gifted me a lotus flower bud with a warm smile. The bud blossomed beautifully at our next destination, serving as a lasting reminder of the kindness and thoughtfulness we experienced here. As first-time visitors to China, we are deeply impressed not only by the country’s rich history and stunning landscapes but also by the genuine warmth of its people. 西湖國賓館 exemplifies hospitality at its finest, blending meticulous care with heartfelt service, making our stay an experience we will cherish forever.

非常糟糕的體驗 1、入住當天氣温突然升高到20多度，房間的中央空調衹能開熱風，不能開冷風，夜裡熱的根本不能睡覺。 2、房間非常小，一千五的房價衹有20多平，房間設施也非常老舊，冰箱的飲料都是收費的，就送了幾瓶小罐的礦泉水，那麼熱的天，打電話要也就再送來了兩瓶，非常摳門。 3、早餐小朋友1.2米，要收79元早餐費，問具體規定是什麼，一會説6歲就要收費，一會説5歲就要收費，含糊其辭，説不按身高收費，按年齡收費，但是又不看身份證，完全憑主觀，早餐也很一般。 4、辦理入住時引導加700元升級，説3號樓不好，前台態度也很不好，問西湖景區單雙號限行，隔天我們車子出去怎麼辦，前台説大不了就罰100塊錢嘛，很不屑，似乎100塊罰不起，還來住我們酒店？ 5、退房讓開發票，給了個二維碼，回來兩天了掃不出來，開不出票，又打電話到前台二次確認，説要等他們税務重新識別個啥玩意，讓我晚點再試，也不會説搞好了給我來個電話。 6、都説園內環境好，衹能説相對人少吧，能看到部分西湖，景觀做的並沒有那麼眼前一亮，草坪還行，放在20年前還是不錯的。 住過不少城市的國賓館，這個是讓我們覺得最不舒服的一次，你可以老舊，但是服務和管理要跟得上，不知道為什麼這麼多好評，都什麼年代了，不會推薦給朋友，杭州那麼多好酒店，還是推薦大家住現代一點，管理也更細緻的酒店，畢竟西湖的景觀外面也都能看得到，還更美。