Hangzhou West Lake Liuyingli Hotel

I had an exceptional experience thanks to the outstanding service provided by 一星在水. Upon my special request for the Lake View Executive King Room (Room 6102) with direct access to the lakeside, she promptly checked availability and secured the reservation for me without hesitation. The view of Xihu from the room was breathtaking, and the direct access from the hotel to the lake made the stay even more memorable. I truly appreciate the thoughtful and efficient service. I will definitely return again. Thank you for everything!

尊敬的**領導您好 三晚兩間房，最後因為一點小錢小事兒，跟你們酒店鬧掰了，讓我實在是對你們店的官僚主義，傲慢態度不想跟周圍任何人在推薦了。 國賓館和三所是老本兒，希望你們這些人慢點吃，這件事我已經在其他地方發佈了。

3月中旬工作日1200多一晚的最普通的園景大床房，爛得連300塊的賓館都不如，一進門一看房間小得離譜，兩個大行李箱都放不下，地毯臟得想吐，房間裏還有個極其詭異的鎖住的門，原來這個門是能連通隔壁房間的，晚上睡着睡着對面的住客扭了幾下那個門，我直接嚇得整個人坐起來，差點以為對面能直接進來，嚇得一整晚沒睡好。隔音也是約等於沒有，隔壁説話聽得一清二楚，畢竟這個門一打開就是隔壁房間了，第二天早上想着睡晚一點，結果早上清潔工在走廊大喊大叫在那聊天還拿個吸塵機一直撞門和牆壁。咱就是説雖然我是看中這個離西湖邊近的位置訂的一個普通房型，但也不至於把工作日都1200一晚的普通房型搞得爛成這個樣子吧？就差沒把“沒錢升房型就別來住，**酒店開在西湖邊就是**”寫在臉上了。原本我還訂了三個晚上的，結果住了一晚第二天一早就直接退了剩下兩晚連夜逃離了。一整晚沒睡好還搞得第二天一點玩的心情都沒有。真的踩了個巨雷。

客房總結下就是老破舊  服務還差得離譜  服務費倒是收的挺勤快 。吃飯喝茶 哪裡都不落下。不知道哪裡來的自信收服務費 。 重點點名一下餐廳的呆頭呆腦的服務員恨不得你去服務他的架勢。 還有剛到酒店下車也沒見有一個人來引導 大堂在哪裡 幫忙拿一下行李 。來杭州住過最垃圾 體驗感最差的酒店。同樣的價格 建議大家去西湖山莊住。

杭城西湖邊，有柳鶯裏酒店，風光獨絕。綠柳垂蔭，鶯啼婉轉，景色美妙如畫。管家王位臣，待客殷勤，服務周到，無微不至。居此處，仿若人間仙境，身心俱悦，賓客皆歎其絕妙，流連忘返。

This hotel is such a gem for travelers in Hangzhou. First, it is hidden within the woods and has a piece of the West Lake cut out specifically for it. Inside you can find a nice small lake with fish, a restaurant with the infamous vinegar fish, as well as a tearoom. The location is absolutely amazing as you can avoid all the crowds in the rest of the West Lake and just enjoy a nice cup of tea while looking at the lake. The amenities are also top-notch as they have robots to deliver your take-outs and packages, extremely friendly staff, and excellent rooms. One word about the excellent service, when I arrived and was taken to my room, there was a strong cigarette smell. It was clear that the previous guest smoked in the room even though the hotel is smoke-free. The concierge took great lengths to help me change my room (at 1am no less) and gave me a choice of 2 rooms. One of the rooms actually directly looks into the West Lake. He was very friendly and took care of my issue immediately. A shout-out to Sun Sen! The rooms also came with amazing fresh fruits. It was my first time eating fresh lotus seeds and I loved it. Breakfast is also served buffet style from 7 to 10am. They have chefs on the spot to make fresh noodles. The bathrooms are very clean, which is one of the most important thing for me in a hotel. There is also a vending machine with absolutely everything you can think of. From fish food to single-use underwear, to congee and fridge magnets. The restaurant is good. Staff was attentive and the food are traditional Hangzhou cuisine. It is also one of the few places with "edible" West Lake Vinegar Fish, which is the highest praise you can give this dish. Not only that, the cost is also very reasonable as you can order half a fish. The rest of the food are great XD. The tearoom leaves a lot to be desired. The height of the tables and chairs make serving the teas in a gaiwan style a bit difficult. But I guess most guests get the teas brewed already by the lovely staff. There were also a ton of fresh fruits, which is exactly what I wanted. Overall, I would definitely stay here again on my next trip to Hangzhou. Excellent all around. Thanks to the team for the great hospitality. --- 服务很好的一个酒店，入住的时间比较晚了出了个小插曲，前台孙森和他的值班经理立刻给了个可行且有效的方案并且很快的执行，第二天客房部的工作人员又补送了一份入住礼，新鲜的莲子特别好吃。客房部和前台响应都很及时，在酒店住的几天感觉宾至如归，路过的所有工作人员都很友善礼貌的打招呼。礼宾部汪晓雅还很周到的帮忙收寄包裹。非常感谢每个工作人员的用心。回国一路住的五星酒店里柳莺里最让我难忘。下次还会选择入住，也会推荐给身边的亲戚朋友。