Отзывы об отеле IntercityHotel Hannover Hauptbahnhof Ost

Ответ от объекта размещения: Уважаемый гость! Большое спасибо за ваш отзыв. Мы рады, что вам понравился комфорт вашего номера и наш завтрак «шведский стол». Мы ценим ваше предложение о добавлении немецких колбасок и обязательно учтём его. Надеемся вскоре снова приветствовать вас и сделать ваш отдых ещё более приятным. С уважением, Ваша команда IntercityHotel HBF-Ost

Ответ от объекта размещения: Уважаемый гость! Большое спасибо за ваш теплый отзыв. Мы рады, что вам понравилась тихая атмосфера, удобная кровать и удобное расположение отеля рядом с железнодорожной станцией. Мы также рады, что душ оправдал ваши ожидания, обеспечив отличный напор воды. Будем рады приветствовать вас снова во время вашего следующего визита в Ганновер. С наилучшими пожеланиями, Ваша команда IntercityHotel HBF-Ost

Ответ от объекта размещения: Уважаемый гость,Спасибо, что поделились своим опытом. Мы рады слышать, что вам понравилась еда и вы нашли это место удобным для своих путешествий. Однако нам жаль, что в одном из номеров возникли проблемы с отоплением, что вызвало дискомфорт. Мы ценим ваш отзыв и надеемся предоставить вам полностью комфортное пребывание в следующий раз.С наилучшими пожеланиями,Ваша команда IntercityHotel HBF-Ost

Ответ от объекта размещения: Dear Guest, We regret to hear that your stay did not meet your expectations. We take feedback seriously and are sorry that you experienced issues with room size, cleanliness, and service. This is not the standard we strive for, and we appreciate you bringing it to our attention. Your comments will be shared with the team for review. Should you wish to provide more details, we would be happy to hear from you directly. Best regards, Your IntercityHotel Hannover HBF-Ost Team

Ответ от объекта размещения: Dear Guest,Thank you for your positive feedback. We're delighted to hear that you enjoyed our convenient location near the central station and found your room spacious and modern. It's always our goal to provide a comfortable and enjoyable experience for our guests.We look forward to welcoming you back in the future for another great stay.Best regards,Your IntercityHotel HBF-Ost Team

Ответ от объекта размещения: Dear guest,thank you for your feedback. We're glad to hear you enjoyed your stay overall. We're sorry that the cleanliness did not fully meet your expectations and appreciate you bringing this to our attention.Kind regards,Your IntercityHotel HBF-Ost Team

Ответ от объекта размещения: Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you found the room tidy and comfortable, and that our convenient location near the train station enhanced your stay. We hope to welcome you back soon!Kind regards, Your IntercityHotel Hauptbahnhof-Ost Team

Ответ от объекта размещения: Dear Guest,Thank you for your review! We’re delighted to hear that you appreciated our hotel's cleanliness and excellent location. While our rooms are designed to be efficient and comfortable, we understand that space preferences can vary. We're glad you found our hotel to be a good choice for business travelers. We hope to welcome you again on your next visit to Hannover! Best regards, Your IntercityHotel Hannover HBF-Ost Team

Ответ от объекта размещения: Dear Guest,Thank you very much for your kind review! We're delighted that you appreciated our friendly staff, clean rooms, and security measures. It's great to know that our proximity to Hannover Central Station made your stay even more convenient. We hope to welcome you back soon!Kind regards,Your IntercityHotel HBF-Ost Team

Ответ от объекта размещения: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that despite the unexpected change in your travel plans, you had a fantastic experience with us. It's great to know that you appreciated our convenient location, helpful staff, and delicious breakfast. Your recommendation truly means a lot to us!We look forward to welcoming you again in the future.Kind regards,Your IntercityHotel HBF-Ost Team

Ответ от объекта размещения: Dear Guest,Thank you for your positive feedback! We're glad to hear you enjoyed our fully renovated hotel and its convenient location just 3 minutes from the train station.We look forward to welcoming you back soon!Best regards, Your IntercityHotel HBF-Ost Team

Ответ от объекта размещения: Dear Guest,Thank you for your honest and detailed feedback. We’re glad to hear that you found the room to your satisfaction and appreciated the convenient walking distance from the train station.At the same time, we sincerely apologize for the long wait during check-in and for the confusion regarding the restaurant. We understand how frustrating it must have been to expect on-site dining only to find it unavailable, and we regret the inconvenience this caused. Your remarks regarding our website information have been noted for review.We truly appreciate your understanding and are pleased to know you would consider staying with us again.Kind regards,Your IntercityHotel HBF-Ost Team

Ответ от объекта размещения: Dear Guest,We are truly sorry for the experience you had during your stay. Please accept our sincere apologies for this serious lapse in privacy and professionalism. What you describe should never happen under any circumstances, regardless of the length of your stay.We fully understand how unsettling and inappropriate this incident was, and we deeply regret the distress it caused you. Your trust and sense of security are of the utmost importance to us, and we are very sorry that this was compromised.While a sincere apology cannot undo the discomfort you experienced, please be assured that your feedback has been taken very seriously. We are reviewing our procedures with the housekeeping team to ensure that such an incident does not occur again.We understand your frustration and disappointment and sincerely hope that you might consider giving us another chance to provide you with the respectful and comfortable stay that every guest deserves.Kind regards,Your IntercityHotel HBF-Ost Team