Sheraton Hanoi West

根本就不像24年開業，更不像五星級，酒店大堂整晚不開空調，大門敞開，蚊子滿天飛，酒店大堂的地毯感覺是垃圾場撿來的，酒店靠馬路，前門都是灰塵，酒店後面是廢墟，雙床一個是破的被子，一個是有污漬被子，早上起來發現很多蚊子的血，這就是河內西喜來登！1090一晚！攜程平台很不錯一直跟我溝通讓他們給我退訂，但酒店就是不同意👎

Good hotel for business visit. Close to Korean town area and staff are all polite. Gave me free upgrade room which was very generous.

My recent stay at the Sheraton Hanoi West Hotel was an exceptional experience and left a lasting impression on me as a first-time guest. From the moment I arrived, I was struck by the elegant atmosphere and the warm hospitality that defines the Sheraton brand. The hotel’s location by West Lake provides a peaceful and scenic escape from the busy streets of Hanoi, yet it’s conveniently close to the city center, making it easy to explore the local attractions and cultural landmarks. The check-in process was smooth and efficient. The staff greeted me with genuine smiles and offered a refreshing welcome drink, which immediately set a positive tone for my stay. Throughout my visit, I found the staff to be attentive, professional, and always ready to assist with any requests, whether it was arranging transportation, offering local restaurant recommendations, or providing information about nearby attractions. My room exceeded expectations — spacious, clean, and tastefully decorated with a mix of modern comfort and Vietnamese charm. The large windows opened up to a stunning view of West Lake, especially beautiful during sunrise and sunset. The bed was exceptionally comfortable, and the room was well-equipped with everything I needed — a high-quality coffee maker, fast Wi-Fi, and a luxurious bathroom complete with a rain shower and premium toiletries. Breakfast at the Sheraton Hanoi West was another highlight. The buffet offered a wide selection of both local and international dishes — from fresh pho and tropical fruits to pastries and Western-style eggs and bacon. The quality of the food was excellent, and the service in the restaurant was consistently friendly and attentive. I also appreciated the peaceful lake view from the dining area, which made every morning feel special. During my stay, I also took advantage of the hotel’s facilities — the fitness center was well-maintained with modern equipment, and the outdoor pool area provided a relaxing environment to unwind after a day of exploring. The lounge and bar areas were elegant and comfortable, perfect for enjoying an evening cocktail or meeting with friends. Overall, my first stay at Sheraton Hanoi West Hotel was outstanding in every aspect — comfort, service, and atmosphere. It truly felt like a home away from home, and I was impressed by how well the hotel balanced luxury with genuine warmth. I would highly recommend this hotel to both business travelers and tourists looking for a high-quality, relaxing stay in Hanoi. I look forward to returning soon and experiencing the same exceptional hospitality once again.

Nice hotel, very good location easy to go anywhere in Hanoi, room clean and tidy👍🏻👍🏻👍🏻

Good & nice hotel. Was upgraded at check in. Will stay here again in future if i have another trip to Hanoi.

Sheraton West is new but it is not a new built hotel, just a re-developed hotel.  Overall is good, it is the same as typical Sheraton group hotel.  However, the price is not competitive plus the shower head design is very very poor in the toilet.  It is fixed on top of ceiling.  Even you wash your hair, the feeling is very poor.  It is design issue, all rooms are the same !