TROY HOUSE - MASTERI WEST HEIGHTS

已經入住了..結果自稱管理人員直接開門進來說下一組客人想要看房間，一開始有人在洗澡不方便，但是管理人員覺得只是看一下客廳空間而已，我覺得這感覺非常的差，要入住的可以先說入住後不得打擾。

A very unpleasant stay. This accommodation experience is not even worth my time to review it, but I will make it simple.  This is what we call a complete switch bait . We were given an apartment that was a complete dump. I was informed by Troy House that both apartments or equally nice, one location being closer to the city center and another one little farther away. But I decided to choose one closer to the city center, we were given a mediocre studio, completely unkept. Cooking area was dirty and greasy. Dishes were dirty. Stains on the sofa. A chair appear to be all broken. Toilet seat broken. Only one burner works. Awful smell in the corridor.  Also very rude security receptionist staff. Worst of all was the actual Troy House representative himself. He had the shameless audacity to demand another 600,000 from my girlfriend for putting us at a unit closer to the city center. But yet the quality of the unit was awful and completely apart. Major maintenance and renovation needed. Horrible experience. I would not recommend dealing with Troy House.Manager was completely annoying and disrespectful, I actually had to block him from my WhatsApp account.

I recently stayed at TROY HOUSE - MASTERI WEST HEIGHTS, and I have to say, it was an incredible experience. The location is fantastic, with easy access to the city’s main attractions. The apartment itself is spacious, modern, and stylishly furnished, making it feel like a home away from home. The staff were attentive and friendly, always making sure my needs were met. I especially loved the beautiful views and the overall peaceful atmosphere. If you're looking for a comfortable, convenient, and enjoyable stay, I highly recommend it!

This property is located in a newly developed neighborhood with free bus service

I loved the cozy atmosphere with simple, tasteful decor. The bed was comfortable, and the bathroom was spotless. The view from the balcony was relaxing, especially in the evening. The host was friendly and quick to respond. It was a perfect stay for a short trip.

We arrive Hanoi and i have contacted to the apartment owner since 15 nov for an early arrive and i got no responds until I’m arriving at 18 nov. Around 5am to 8 am we’re trying to call to the apartment owner and they chose to hang up the phone. We stuck at the lobby almost 3 hour we have no idea what’s the owner thinking,and after that we just booking another Hotel to take a rest.