Hôtel Lumière Hanoi

We had to be transferred from another hotel. Didn’t pay for the fare! The new hotel is way better. Great service! You just need to communicate your needs. Were able to see the hotel room before we were told we need on transfer.

Everything nice, very large room have washing machine, stove. a little bit hot in daytime because our room is 8th floor but 2 air conditions work well. Very helpful staff and can keep your backpack at coffee shop 🥰🥰

The staff greeted me warmly and check-in was quick. Everything in the room was clean and ready. It made me feel welcome right away.

We arrived at the property only to find out that we do bot have the booking and the custodian at the coffee shop who facilitates as a 3rd party contact to accommodate us cannot find a booking reference for us. 3 hrs later after finding another accommodation because we are a family traveling with a 5 yr old kid someone contacted us telling us that the building we will be stating has a power interruption that day and they found us another accommodation. The person who contacted us was very rude refusing to fetch us because the building is in another location. AVOID THIS HOTEL. Very poor customer service. If i can give a negative star i will do it due to the hassle they put my children during our travel.

DO NOT BOOK THIS HOTEL THEY ARE SCAMMERS. Arrived with my partner and phoned hotel as it’s not easily found. The women on the phone apologised that she could not check me in as the building had lost power. Asked me to cancel through Trip.com. When I went to cancel they rejected the cancellation !  Tried to call again and they hang up in my ear.  Trip.com customer support phoned them and they denied everything. Trip.com gave me half my money back.

여행에서 숙박했던 곳 중 최악이었어요 당일 연락도 늦게 받았고 갑자기 바뀐숙소의 위치나 서비스 전부 최악입니다 숙소가 문제가 해결되면 다시 바꿔준다고 했지만 그것도 거짓이었습니다 다시 갈일은 없을거 같아요