Hanoi la Palm Premier Hotel & Spa

The apartments in the picture do not correspond to reality. We had to climb to the 5th floor on foot along a narrow staircase. The room looks very tired. There is no sound insulation, you can hear everything that happens on the street from the room. There are huge problems with hot water - you have to wait 10-15 minutes for it to finally run 🙃 but it can remain barely warm :) There is no hood in the toilet... all the moisture from the shower goes into the room. The staff is very diligent, trying their best to resolve all problems. Help with luggage up to the floor, good daily cleaning. But they don't have disposable slippers - in the room there are ordinary plastic slippers that look like they're already a couple of years old. Breakfast is good. Good selection of buffet. But it’s from 6:30 to 9:30 and by 9 there’s practically nothing 🥲 Juices are heavily diluted with water

離老城區很近。但設備不好。空調壞了兩次。不想再住了。

Rooms are spacious and clean. Location is good. Service, however, is not exceptional. We encountered a problem in booking airport pickup for our friends who arrived a day after us. Driver forgot that they will fetch someone in the airport, so we had to remind multiple times the hotel staff to not forget the airport pickup day after next. They don’t replenish complimentary water if the supply for the day was not consumed. And if you ask for the supposed replenishment, they will charge you. It may be the language barrier, but yeah.

I enjoyed my stay here the team is really professional and help me move around . I would go back and recommend to friends and families.

Location is great but then this quarter is small so most places you stay at will be walking distance to the old quarter sites and a cheap grab or taxi ride away for other landmarks. Hotel is clean and rooms are nice. No real city view as advertised, maybe the family rooms might have had it but we sure did not have a view from the 5th floor. Staff is very nice and helpful, they will also book trips if you want to see sights or do day trips. They will add 3% if you use a credit card which is not a problem but be sure to double check the math when they do. Right now hotel rooms come with free breakfast buffet. It is ok, not bad but really not worth getting up early for and we choose to mostly just go out on the town and find food.

We had a family room. It was perfect for us and one of the best we've stayed in in Vietnam! The air con system looked new and worked very well. Staff in the hotel were superb, as is the location. We would stay again. Be aware there's no lift, only stairs.

Clean and comfortable hotel that is very well located in Hanoi's old quarter. The staff are incredibly helpful, kind and efficient. The bed was comfortable. Breakfast is really good with loads of variety. Spa experience was great, the massage was a fantastic way to unwind after a very long flight, masseuse was highly skilled and prices in the spa are very affordable.

Me and wife stayed here for 3 nights and it was the perfect hotel for our requirements. It is smack bang in the heart of the Old quarter and provides a welcome relief to all of the craziness which is the streets of hanoi. David was the manager on duty while we stayed at the hotel and he was outstanding. David ensured our stay was as comfortable as possible and him and his team were always super attentive. The hotel is clean and comfortable and I would highly recommend anyone to stay here.

Staff was really friendly and helpful. Morning buffet was excellent! Fresh fruit, good assortment of dishes to choose from