Pan Pacific Hanoi

The Chinese restaurant on the 2nd floor is really nice!!

I love the swimming pool. Breakfast is delicious. My husband eat a lot of food. 보증금 좀 비싼데 200만동

Hotel is quite old but I believe it has been renovated in some parts. BF was good and there were varieties of choices. Hotel location is quite a bit out of center of city. Overall is good enough to stay.

Very old hotel. Our room's bathroom is also very... very... old. When shower, the water flows to the bathtub outside and the whole floor was water flooded!!!!!! We notified hotel. They sent a staff to clean the floor and left!!! We have to clean the floor each time after the shower. The slippers were not new, liked being washed and put them back in the cabinet. We have to ask for the new pairs. The faucet was old and not functioning well. The spoon in the drawer was sticky. I put it outside on the table and assume they will take away and replace a new one in the drawer. When we returned to the room after sightseeing, the sticky spoon was put back in the drawer!!! See photos. We had lunch, drinks, dinner and breakfast there and the food was so so. We also went to massage, my room was old and dark and... when I faced down, I noticed the massage lady used one hand to massage my leg and the other hand was playing her mobile! I sent comments to Pan Pacific Group website but nil response. I stayed at Pan Pacific Singapore years ago and was very satisfied. I was extremely disappointed for staying this hotel as it was my birthday trip (although I am a member of this hotel group but no room upgrade at all!).

The hotel has nice view of the west lake tay ho lake. Very nice and friendly staff but the location to old quarter need take like 20min drive

The concierge and restaurant staff are friendly. The breakfast buffet is good. The sports facilities are good. Some new staff in the restaurant may need more training in communication and understanding dining etiquette e.g. Understanding the positional meanings of how customers put their utensils so as not to disturb the customers when they haven't finished.

Nice and clean hotel with a lot of facilities like gym, swimming pool, shared Jacuzzi, Sauna and steam room for male and female. Me and my friend really enjoying our stay. The hotel’s location is surprisingly good, as it is close to one of the tourist attractions, surrounded by shops and fast food chains. It is also a walking distance to the famous old quarter streets. Highly recommended!

Location and rooms very nice and a great breakfast

The stay was satisfactory. There’s a heated swimming pool and a jacuzzi room shared by both genders. The evening canapés were good but it ended pretty early. I did not get to try the afternoon tea as I was out and travelling.