Crown Complex Hanoi Hotel

My recent stay at Hyatt Regency west Hanoi left me extremely disappointed and dissatisfied. Despite having had positive experiences with the Hyatt brand in the past, this particular stay was marred by significant issues that I believe need to be addressed. From the very start, our experience was tarnished. We encountered a cockroach in the reception area on the first day, and while we hesitated to complain, we assumed the issue would be addressed promptly. The front double doors were open on numerous occasions too on the residency side which probably contributed to the ongoing pest problems. Unfortunately, this proved to be a recurring problem throughout our stay. We discovered cockroaches in our room on multiple occasions. The staff's response was disheartening. We were told that we should accept the presence of cockroaches due to the tropical season in Vietnam. Despite being promised "pest control" and room fumigation, these measures were never carried out as claimed. It appeared that bug spray was used instead, and even worse, we witnessed a cleaner handling a dead cockroach with their bare hands. This lack of attention to hygiene and cleanliness raised serious concerns. Furthermore, the cleanliness of the room was subpar. The mop used by the cleaning staff seemed to be a dirty cloth on a mop head, emitting an unpleasant stale odor. This only added to our discomfort during the stay. While the staff attempted to appease us with an upgrade and offers of free drinks and canapés, these gestures did not address the root problems. Declining these offers, we communicated our concerns in hopes of a meaningful resolution. Regrettably, it took significant effort on our part to have our concerns escalated and attended to. In the end, a mere 15% reduction in the bill was offered as compensation. While I appreciate this gesture, it does not erase the overall discomfort and dissatisfaction we experienced. In conclusion, my stay at Hyatt Regency west Hanoi was far from satisfactory. The recurring cockroach issue, lack of proper hygiene, and insufficient customer service left a lasting negative impression. I hope this review serves as constructive feedback for the hotel to improve its standards and truly prioritize guest satisfaction. Images also do not look like the ones on the website hence why I have attached them here. All I urge you all to do is just avoid this place.

因酒店有多幢，我們不是入住在主大樓，已提前一天視頻給人員我們下塌的酒店大堂，但司機也在主大樓等候，約好15:30接，15:43才完成溝通到達我們大堂，但車牌與之前提供的不一樣，又要作溝通才敢上車，頗有不安全感覺，全程看著自己導航。

此行是來看Bp演唱會的，離酒店離美亭體育館很近，衹需步行，酒店很滿意，早餐豐富，晚上點的餐也很好吃，叫外賣也很方便，酒店對面還有一個超市，總體很滿意。

這個酒店真的讓人失望。 首先，區別對待。中國人都被安排在酒店後側的小樓裏，從大堂走到酒店還要從室外穿過去。辦理入住的時候那個服務員沒有一點笑容，語言生硬，極其不耐煩。 其次，不合理收費。由於我們是去看演唱會的，退房前在等朋友一起出發。退房時間到了，前台根本沒有打電話做提醒，提前告知延時退房需要付款費用。最後退房的時候由於延遲了半個多小時，那個服務員強制收了50%的房費。我可以接受收費，但是不接受這種暗搓搓，不提前説明的收費。 最後，整體一般。早餐味道一般，桌上沒有餐巾紙，還需要特意找服務員要，不人性化。房間的淋浴噴頭是固定在頂上的，無法調節，對女性十分不友好。房間昏暗，廁所有味道。

너무 친절히 잘 챙겨주셔서 편안한 여행이 되었습니다. 대신 위치가 애매해서 어디가기엔 멀다는 점?! 근데 시설이 좋아 하루는 호캉스 추천드립니다! 마사지도 엄청 시원하고 피트니스도 기구가 생각보다 많아 좋았어요. 수영장은 날이 추워 이용 못했지만 좋아 보입니다! 금요일에 바베큐 파티하는데 진짜 배터지게 잘 먹었습니다! 저희는 토요일에 퇴실이라 스카이바는 이용못했지만 시간 있으면 이용하시는거 추천드립니다! 또 조식!!! 기대하고 갔는데 다양한 음식덕분에 맛있게, 배부르게 먹었습니다~ 저희는 다 만족해게 이용했습니다:)

Very bad experience. Hotel service is not good, staff are so unprofessional, attitude is rude and impolite. Service responding speed is very low…concierge has recommended a quite disappointing restaurant…seafood there is even stinky….definitely will not recommend friends to stay.

Fabulous stay, hotel was nice and the room was huge. Food was great too and I would highly recommend this hotel. Thank you!

We enjoyed very much our stay in Hyatt Regency West Hanoi. The accommodation is well maintained, modern with modest furnishings. The price is reasonable considering the room is spacious, clean and complete with kitchen gadgets. The room was cleaned daily and bottled water was replenished daily too! It is also worth mentioning that the entire staff was very courteous and attentive to all our requests. We will definitely stay again in this hotel when we come back in Hanoi. This hotel will be highly recommended to our family and friends.

The service is quite good. The breakfast is normal for me