Hanoi Charming House

We booked 2 nights in this hotel with my friend and we were very disappointed. I start with the only good point : the staff very helpful and very kind. However, it's not the most important point for a nice stay. First, the hotel couldn't receive us in the initial room (the reason wasn't clear), so we were transferred in another hotel in town for the first night. We didn't appreciate that because it wasn't our plan. Then, for the second night, we were in a dirty, uncomfortable and very old fashioned room : the smell in the room was awful, the window in the bathroom was broken (so it was very noisy), almost all the lights in the room didn't work, the door handle was upside down ; moreover, the lights in the corridor didn't work... to sum up, a very bad surprise...