The Princess Guest House

Spent my whole Zimbabwe vacation in this hotel and I liked it, especially the great helpful staff 👍

Booked this guest house based on the reviews that I had read. It is a very basic guest house and in my view, will require some improvements to meet some minimum international standards. The positive is that the WiFi worked very well and hence once on site could stay in touch with family and friends. Also the staff were very friendly and appearedto work with what they had at their disposal. Areas of improvements: 1. Not sure if the guest house had master keys to the rooms. Our room was never cleaned for the period that we were there. Not sure if because we went out with the key or we had to request for the room to be clean. 2. We were not given towels and it was good we have carried some towels with us. It will be extremely good to provide towels and should be already present in the room when the guest arrives. 3. The bathroom had no mirror so when I needed to shave, I had to come back to the bedroom to use the mirror. 4. It appeared the whole guest house has only one kettle and hence if you needed what water, you needed to request for the kettle. Worst still the bedroom did not have the socket for the kettle's plug and hence had to go back to the reception to heat the water. 5. Although the guest house is advertised as having a kitchen, this was in an outhouse and you have to leave the main guest house to use the kitchen. Worst is that the kitchen was not ready when we arrived and it is not well kitted, and in my opinion should not be advertised as a guest house with a kitchen. 6. Finally, the guest house did not have a stanby generator and on one of the nights, the lights went off from @2am local timm till mid morning.

every thing was okey and the staff was good but they need to do something on the gate they take time to open

The place is convenient no kettles to make a cup of tea in the room

the Guesthouse is close to a nice park and at walking distance to the shops. Staff were helpful. My luxury room came with double bed, tv (couldn't really watch any channels), separate bathroom with shower, no curtain, basin and toilet. the bed was comfy the shower was hot only half of the time and the pressure also wasn't very strong. The bedroom windows were facing the guesthouse carpark witch can be a bit noisy at times. Water is not suitable for drinking but they sell it at the reception for 1 usd for 1,5 liters. I didn't see any kitchen facilities but they are supposed to have a microwave available for the guest or the ability to order food at the reception.

Sadly, I think the reviews for this property are misguided. The property is on a relatively dangerous area and way. The ******* profile states that they have waterfall showers- this is somewhat true- if you turn on the shower head- water does fall out. The same goes with the pillow top mattress- there was a mattress with two pillows on top. It also was not clean and the two towels given were just hand towels- one per room. All the furniture was broken and disheveled in the room. The television had no remote to turn it on. There are also people milling about outside and past the gate is the Wild West. We were not able to buy potable water on property and none provided so a bit jinxed for brushing teeth etc. basic services and no more. A room. A lock. A bed. A toilet. A shower. That’s it.