Doubletree by Hilton Harrogate - Majestic Hotel & Spa

What a fantastic hotel! Staff were incredible and the facilities were great. Spa was perfect especially later in the evening as it was almost just the two of us with it all to ourself! We ordered room service from Frederick's bar and it was delicious and super speedy. The top tier moment was finding out they were dog friendly and being able to bring our four legged friend along! Will definitely be staying here when we return.

The cost of the accomodation didn’t quite match the level of service we would expect. The location is grand and the facilities are really good, as is the breakfast. However, the pool is limited to strange times for families such as during breakfast and dinner, when the middle of the day is would be more suitable. Also someone chased after us when leaving the spa to return the towels, which two children were using, rather than allowing us to leave them in our room for housekeeping to collect. The house keeping took two turns to send shampoo to our room, after a polite call, they sent shower gel instead. In summary, great food and facilities, but it’s bit awkward with children to be there and the service in the spa and housekeeping is lacking.

Paid £30 car parking only to find out we only needed to pay £10 (Guest Rate) No internet connection No hot water during our stay

Brilliant front desk service, I was not impressed with the first room allotted to me and they kindly changed it without any question. They were friendly and informative about the parking and breakfast. Breakfast was good, although would expect full range of coffee options for decaf too. And needed a better fruit selection. The place we ate breakfast in was beautifully presented, staff were very attentive. In general though I was really disappointed with how run down the hotel was, the carpet in the main staircase was stained, the room I was initially allocated on the 2nd floor had single glazed, metal edged windows with black mould round them, worse in the bathroom. The carpet was tired and the furniture old and dated. The noise from the industrial extractor units outside the room was the worst point, and that was why I requested a change. My new room on the fourth floor was much better, modern furniture and bathroom and good views over the city. Overall not the quality I was expecting from the star rating and the price paid, especially as it was mid January!

Stayed for a family party. Food delicious. Breakfast good, coffee machine stopped half way & staff quickly & efficiently replaced the milk.

I wouldn’t normally be leaving a review, but after trying to contact the hotel and constantly getting the phone put down on me today, I thought I’d come here instead. They charged me twice for the room as I used a different card. I went straight down and they told me they’d sorted it. I then went back up to my room (which smelt awful due to the drains/sewer smell coming from the bathroom) as I had just been informed the spa was closed that evening. When we went the next day, the pools were freezing (including both hot tubs) to the point we just went home. Not a good experience. After a few days, I noticed they still hadn’t refunded me so I rang them up. They assured me this would be refunded and that it may just be my bank but as it’s a credit card should only take a few days. It’s now been a week and they are not picking up the phone. Does anyone have any advice? Both statements don’t even say pending - should I just contact my bank? I wouldn’t stay here again - very expensive for what you get!

We had an OK stay at this hotel. The building and lobby are beautiful but the rest feels like it’s old and falling apart. Our room was old fashioned, very few plug sockets and incredibly hot (even in winter). Neither of us had a good night sleep when we were there due to the heat and the overly soft mattress and pillows. The walls and carpet had a couple of blood stains too and overall we just felt like this hotel wasn’t up to the Hilton standard. The Spa was nice but gets crowded quickly but definitely a nice perk to the hotel. The location was great and shops etc are easily accessible but we won’t be returning again.

Got told to come back two hours later for pool as families were using it and it was too busy. This meant we used it after 7pm which then limited our food options.

Disappointed with the restricted access to the pool for kids and also the poor attitude of the spa manager