Heritage Inn Express Hayward

Hotel was clean…the rooms were clean…the service was up to par…they even serve breakfast…definitely recommend for the price paid.

It was a good stay.

The unit i stayed at reeked of cigarette, the towels ands blankets were dirty. i had to grab a scent spray to temporarily stop the smell, but the smell was persistent and kept coming back. the chair and carpet did not look clean at all.

Locks on doors didn’t work, red stain on bed, board holding up middle of bed, pillows flat, door between rooms didn’t lock, wall ac broken, toilet leaked water, bugs in bathroom, dirty

The staff was nice and helpful . However the condition of the the room was horrible. The non smoking room smelled of cigarettes. It was very dusty and overall unkept . The bathroom was the worst with damaged ceiling, dirty stained tiles and the shower wall was moldy and falling apart . The toilet has mismatched towel seat for the type of toilet. There was left over hairs and glitters. The mattress was stained and worn. The room overall felt outdated and not sanitary.

The room smelled too bad. The room had a scent of cigarette. I took my baby, and ended up having allergies of how bad the scent of cigarette was.

The hotel staff claimed they couldn’t do anything about the odd smells that linger, or the basic necessities, like where to get water. They knew nothing of the prices to maintain animals, and the rooms weren’t sanitized or clean

The “manager” walked into my room without knocking with his own key due to a mistake they had made with giving me that room. He summited a refund and left the place right after

Horrible place, no clean towels, no soap and felt very insecure, staff very laid back, worst experience I’ve ever had in a hotel