Novotel Hefei Sunac

本次住宿體驗感非常差 1.房間床單上有香煙燙的破洞，毛巾破舊； 2.衞生間沒有洗手液和肥皂，前台回覆不提供洗手液，洗手液瓶子形同虛設； 3.淋雨間地面黃漬，坐便器有黃漬； 4.早晨用早餐，因小朋友不舒服未下來用餐，想要打包帶上樓，要求簽署免責聲明； 5.點的外賣，機器人沒送上來，詢問前台説機器人裏沒有，多次交涉後，説外賣員沒有放好，導致未能送上樓； 6.找值班經理投訴，推脱責任，説反饋的問題，他衹是值班經理，沒有權限，衹能向管理層反饋，但因為涉及到費用，管理層不批，他也沒有辦法。 請問，房間衞生不到位，清潔黃漬需要費用嗎？軟性服務不到位，整改需要費用嗎？找不到外賣，説是快遞員的責任，沒有訂單訊息，那你們在核實時，為什麼不仔細些，發現有未送達物資呢？ 最後一點，估計被子或者床單有蟲子，小朋友腿上被叮了一個大包，應該不是蚊子，不癢，很疼。

For any hotel location is the key, and although this is located right by the amusement park and water park and chao lake. It doesn’t have good directions or take good care of the walkways to allow people to walk unhindered. A shuttle bus to local spots should be provided. Breakfast which they provided had a ton of options but all of them subpar. If they had only a few things but made well and delicious it would be much better. The air conditioner was the worst. It pushed out humid air and rarely cool enough to drop the room temperature. All over the hotel they have ads for their restaurant but when we asked about it, it was closed. If something is not available, you should not be advertising it. Considered false advertisement. If due to your false advertising I have to go somewhere else for dinner, you should at least pay for the cab fare. Based on the hotel and the number of guests I saw I’m pretty sure you’re only putting guests in floor 8 and possibly floor 9. If that’s the case then each room should be meticulously cleaned. Ours didn’t have soap in the dispenser and was missing the conditioner completely. We were in a no smoking room, there was still a “do not smoke in bed” resin sign. Which was extremely dirty like no one’s cleaned it in weeks if not months. There’s a cute robot you send up to deliver things. But it doesn’t know to wait for people to get off the elevator before getting on, causing a family of 4 with their luggage to be partly trapped by the robot for a few minutes. I’ve had the opportunity to talk to a number of the staff and can see the lower occupancy and time has affected this establishment. But you can still do better.

A bit of a ghost town in terms of location. Big hotel but not a lot of guests, breakfast was good and the room was big.