Steffis Hostel Heidelberg

Lovely place! Can only recommend! The location is good - very closer to the train station (2 minute walk!) but further away from the Altstadt with its famous landmarks (40-ish minute walk!), but easily reachable by public transport (especially if you have the Deutschland-ticket!). The receptionist was really friendly! The rooms & bathrooms were all clean. Would have loved to have an outlet next or close to the bed to charge my phone. But overall I can only recommend & would stay there again!

Extremely rude and unfriendly staff. Asked for extra blankets cause I get cold at night, the reception guy with glasses would not give them! He said, why do you need extra blankets, you have the heater on, it’s hot here. I explained I get very cold and it’s winter right now, but he wouldn’t give them to me! He kept insisting I didn’t need them! He even said I need to stop with my attitude and I was being disrespectful! I can’t believe it. I’ve never met hostel staff like this and I’ve travelled the world.

I didn’t actually stay at Steffi’s, but they let me store my bags there. This was a really big deal to me. I had read that there were lockers at Heidelberg’s train station but when I arrived I discovered the luggage service had closed months earlier. I spent an hour trying to find a business that would store our bags while we explored Heidelberg for a few hours. The Ibis hotel by the train station refused even though I offered to pay. Eventually I found Steffi’s and the staff were so incredibly kind and helpful. They stored our bags and let us use the toilets, and when I asked how much I should pay they said I could make a donation of my choice. Honestly, they are the most amazing people and they deserve every success with their business as they really made our day and helped us out of a real pickle. Also the location is super close to the train station (one street over), the post office, and there’s a little superette and lots of stores selling hiking/camping/backpacking gear directly across the road. It’s not in the old town, but there are regular buses to the old town leaving from the train station (i.e. one street over) so it’s an easy journey.

Right where do I even start, this was the worst accommodation I’ve ever stayed at. -Cockroaches in the room -stained pillows that were paper thin, stained mattresses -showers are extremely temperamental, too hot, then too cold, then stops altogether, the basin of the shower fills up past your ankles, also the whole bathroom was flooded. -The rooms are filthy and resemble prison cells. It made me feel depressed. -Also no toilet paper - a cold welcoming feom the staff who discriminated abs assumed they would need to call the police on us at some point -the decor is just a shambles. Why is there twigs on the wall? Luckily we moved hotels. We couldn’t stay here for the duration of our trip as it was that bad. I’ve stayed at hostels before in the UK and they were perfectly fine. I didn’t realise that the same standards would not apply for this hostel. Seriously avoid this place. It’s gross.