OSixParking
9 июня 2024 г.
Summary: Stunning! One of the Top 2% of hotels we have stayed in. Received quintessential, top-notch and continuous customer service from the entire staff from pre-arrival to check-in to check-out. The little “extras” and the “attention to details” all add up to an unforgettable stay: -1) Responsiveness & assistance of the staff during our planning/pre-arrival stage was second-to-none. -2) Arrangements for our transfer from Cape Town Airport to the Marine, for our day tour of the area, and the subsequent ride to Cape Town were flawless. -3) Coordination for spa treatment appointments and dinner reservations (both inside and outside the hotel) catered to our schedules. -4) Personally escorted tour of the hotel grounds and description of the amenities as we were guided to our spacious room with the “million dollar” view of Walker Bay. Our only regret was not being able to stay longer… The general manager runs a well-coordinated, well-versed staff; it is one to emulate and venerate. The Marine hotel, the grand dame of Hermanus, is definitely the place to stay on our future visits to Hermanus.
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