Los Suenos Marriott Ocean & Golf Resort

I felt like this property was a rip off from beginning to end. Everything is over priced and all of the taxes, resort fees, service fees, incidental fees, ad infinitum throughout the stay was ridiculous. All of the incidental charges were not explained at check in until my CC was charged. When asked to speak to a supervisor her response was "What do you want? Everything for free?" Very poor customer service and staff training. Would not go back.

Three main items of concern. Let me commence with the fact that this is my 6th visit to this property since 2011 and somewhat disappointing. Pool is in desperate need of renovation. As you swim, you will encounter missing concrete, calcium stained tiles, and general disrepair. Room AC is set to save energy/money...if you don't get staff to change background min/max settings the unit will never really get cool (can only get to these if you know how), they will have you in a warm room and hope you don't complain. Encountered two restaurant staff on two different days which were less than friendly and seemed "put out" to do their job. Also watch out for the timeshare sales folks, they call themselves "concierge" but when I asked them to perform customary concierge functions they explained they don't do that. Instead they try to convince you to hear a "presentation" and don't want to take "not interested" as an answer. All else was good.

Lovely hotel. We stayed here for one night on way to airport. Staff were excellent and friendly. Food was high quality. This is a big complex but maintained well and lovely to relax by the beautiful pool before our flight.

Air conditioning was hot in the room. We called every day to let them know. They promised they would send someone to fix it and that manager would call us. The manager never called. They didn’t really show much care for us being hot. They did not offer to change our room. They were very indifferent about it. When I left I told everything to the manager. She apologized and was indifferent again. We gave up !

Great food. Room service was on and off. Desk help was hard to get! Loved my room and bed!

Beautiful property, very nice staff. Pool was a lot of fun. However is on the pricier side, but you definitely get what you pay for here.

The Los Sueños Marriott was the perfect location for my wife and I. The staff treated us like family, the rooms were comfortable and conveniently located. Several restaurant options gave us a variety of meals in addition to restaurants at the marina and on the beach. The swimming pool is huge with channels to explore; the beach is steps away with warm Costa Rican Pacific Ocean great for swimming. Los Sueños/Playa Herradura is a great home base for exploring Carara National Park, Manuel Antonio National Park, Marino Balleno National Park and Rainmaker platforms, waterfalls and pools. One additional note - no need to travel in search of scarlet Macaws, they are on the Marriott grounds! Los Sueños Marriott is now our go to resort when staying in Costa Rica.

Breakast buffet is top notch. But food and drinks overall is VERY expensive. Also, no Netflix or streaming services in the room. We are in 2023! No ne

The resort is not bad overall but very outdated. The pool closes early, and staff stop serving poolside at 5pm! Poolside staff was friendly. But had a bad experience with pool house staff. I requested 5 towels for myself, husband and three kids. But I was then questioned by pool staff why I had 5 people in one room. Keep in mind I did book two rooms. However, I have never had pool staff question me about my reservations. Although the resort list various restaurants available, only 2 of them were open (Hacienda Kitchen and Bar Ocho). We decided to go eat at Bar Ocho our first night. The food was not bad. However, we waited an hour for our drinks! NOT food, but drinks! We then got the wrong appetizer and waited another 45 minutes for our dinner. At the end, our server was not found, and my husband had to get up from our table to find a server. At check out, I was told "your bill will be sent you electronically." lol front desk was literally not planning to review my bill with me, which I thought was weird. I requested my bill be printed out for me to review. Staff at check-out did print it. When I asked about explanation for charges, he said, "that's the bill. Those are all charges." I literally had to say, "yes I know but what is it for? the room? food? spa? can you please explain the fees?" Please be aware staff did NOT provide an explanation of fee's, which was disappointing. I do not plan to return, and I definitely do not recommend.