Hikks Villa

I’ve been to hikks villa before and my stay was excellent. It was so good that I convinced my friends to book hikks villa for our next couple trip. Mr Sean mohinudeen handled my booking. Our booking was super smooth. Since we’re having scheduled power cuts islandwide, Mr Sean confirmed that they had a generator to run during the power cuts. While we were on our way to hikks, I received a call from mr Sean, requesting us to check in late since there were a few guests who wanted to check out late. He promised us a late checkout at 4pm if we agreed. We agreed and spent nearly 2 hours at the service area trying to pass time so things could be made easy for them. So we checked in and the first thing we saw was that there was no electricity. We asked the staff who was incharge to turn on the generator, to which he replied saying that it been broken from the last few days. Even the previous guest who checked out before us didn’t get to use the generator. So obviously Mr. Sean lied. I immediately spoke to Mr dean regarding this and he promised to fix it “immediately” which he obviously DIDNOT. We travelled all the way from Colombo just to experience the same- drenched in sweat. So while all this was happening, Mr sean very conveniently sent me a message saying that we had to cancel the late checkout and we’d have to checkout by 12pm CZ he had a “new booking” After a long conversation and argument he agreed to let us stay till 2pm which was UNFAIR ANYWAY! If Mr Sean could request us to check in late for his previous guests, I’m sure he could do the same for us. But no, he didn’t. Instead he kept arguing with us. We paid the full amount before checking in including an extra refundable without any hesitation. we didn’t ask for any compensation due to the inconvenience caused, so least that could have been done was being fair. We were not asking for anything extra, we were only asking for what was ours! Not sure if it’s a local/ international scenario here, but either way it was very unfair and very rude of them to do so. I’ve been to hikks villa before, so witnessing such horrible service was shocking. I don’t see myself going to hikks villa once again, nor do I see myself recommending this place to anyone.