Sonesta Resort Hilton Head Island

Two things I could not understand: 1) why Sonesta has a room for accepting pets but have carpet on the floor instead of hardwwod or ceramic tile. We entered our room with a pee spot on carpet floor right at the entrance. We communicated that to reception but they found that to be normal. We didn't understand that. Well, we're not coming back. 2) How can Sonesta call itself "pet-friendly hotel"if they charged us $200.00 for pet fee for two nights (we found that to be ridiculous and they should not advertise themselves as pet friendly but only as "we accept pets" because the fee is 10 times higher at Sonesta than at Best Western.

I was not informed by any person or ******* that the hotel was undergoing construction work. I came for a much needed peaceful get away and the construction noise started at 7am and did stop til 8pm. The property stated there were 3 restaurants. 1 was open for breakfast and you could get drinks and bar food after 4pm. At the bar. There was no transportation to any where. Needed to call an Uber . The Staff in the Restaurant were wonderful. The owners of the gift shop were very kind and funny. These who worked the bar were pleasant and friendly. The spa saved the day on 2 separate occasions.

The resort nice and clean, wishing the resort put on a New Year activity like they did in yhe pass.

Was not happy with their renovations, it was loud first thing in the morning. Not relaxing at all. Also the shower would not completely turn off so we had to hear that all night. Staff was nice though. Food was good.

Things that we liked- On the beach property. Beautiful landscape. Humble and helpful staff. Nice dining options. Things that we didn't like - Outdated rooms. Rooms and hallway don't meet the quality of a 4 star hotel. Carpet is old. Room doesn't smell fresh and nice.

Loved the modern simplicity of the decor - perfect for a beach resort! Restaurant and hotel employees very helpful. But first of all, they did not have my reservation. Then the beautiful pictures online showing connecting pools was false advertising. Due to remodeling project, the pools were replaced with a very large field of DIRT. I picked the hotel because of those pools. I should get a partial refund.

hotel is good. location is good. just be warned that they do the resort fee and add parking fee once you are there so i can not give above average rating. alot of debate about these type fees and even complaints to the FCC for hotels that do this. this place is not in city with tight parking so parking fees are a stretch. i would prefer to know in large print on the add on sites such as ******* about these hidden cost. even with the extra cost the hotel is ok but the surprise at check in was a downer.

There was nothing we didn't like about this resort. It is a beautiful, well maintained property. Beautiful grounds, great amenities and the beach was perfect. The fire pit areas were a great added touch, especially since we stayed on a colder fall night. We didn't take advantage of the on site restaurant but it looked nice and people seemed to be enjoying it. The room was big, clean and comfortable. The staff was friendly and check in was quick and easy. We only stayed one night and it was sort of off season but we will definitely be making plans to return to enjoy our stay a little more.

Unfortunately, no one knew anything about the property and could not get the information other than the Bellman and he was phenomenal at the front desk could not help us at all