Home2 Suites by Hilton Hinesville

We had prebooked 2 rooms, once we got there the rooms had been given away. It took over an hour to remedy this problem. They had to call the manager to come in from home to fix this problem. Once we got to the rooms there were sheets missing for the pull out in one room and dirty sheets on it. No shampoo or body wash left in the bottles in the shower. The toilet seats were too small for the toilets. Phones didn't work. All little problems, but a lot of them. Also, call the property first to get the correct address, as the address on the booking, website and Google Maps is not the actual address. Breakfast was good. Staff was friendly, just not trained properly.

When I arrived, the room I reserved was not available. The friendly staff ant the front desk accommodated a lesser room close to what I needed. The shower had no soap and hair products. Asked to have some brought up, it never made it. House keeping never cleaned room. Breakfast staff was amazing. Probably will not stay again.