Hotel Alpine Palace

I recently stayed at Hotel Alpine Palace and had a mostly pleasant experience, though there were a few aspects that could be improved. The room was spacious and very cosy, with plenty of room to relax after a day of skiing. However, there was an unpleasant smell that lingered in the room, which was a bit off-putting. I’m not sure if it was the cleaning products used or something else, but it definitely detracted from the otherwise comfortable atmosphere. The reception staff, especially Ester (I hope I’ve spelled her name correctly), were fantastic. Ester made us feel incredibly welcome and was always ready to assist with anything we needed, which really set a positive tone for our stay. The location of the hotel was perfect for skiing, with easy access to the slopes and beautiful views all around. The ski cellar was a highlight, very well-equipped and convenient. The sauna was another high point—especially because the guy who did the sauna infusions truly knew what he was doing, making the experience both relaxing and rejuvenating. As for the food, it was good, but I had expected a bit more. It was decent, but not extraordinary. One particular experience left a bad taste though. Another thing I noticed was the attire of some of the other guests, which didn’t seem appropriate for a hotel of this calibre. Many were dressed in a very casual and somewhat sloppy manner, which stood out, especially during dinner. It made the atmosphere feel less refined than I had anticipated. Additionally, there were quite a lot of children at the hotel, which might be great for families, but it did make the atmosphere feel more crowded and less relaxing at times. In the end, while there were some positives, like the lovely room and sauna experience, the food and certain interactions with staff made me feel that for the price, I would likely choose another hotel next time.

The hotel provides a 5*S services. Personnel is always available and service is at expected level. Breakfast is fine while dinner is not far from gourmet. We rated 4 instead of 5 because the hotel parking is not exactly close (if is raining or snowing is something uncomfortable to get the public parking where some parking spaces are reserved) and because at arrival we find a sink that did not work (it was repaired on the second day).

Wir haben die letzte Juni Woche 2025 im Alpine Palace verbracht, unser insgesamt 5. Aufenthalt in diesem Hotel. Besonders positiv in Erinnerung wird uns der exzellente Service und die Freundlichkeit des Personals bleiben. Beides die Gründe, die uns immer wieder zurück in dieses Hotel geführt haben, neben der wundervollen Lage in Saalbach Hinterglemm, welche als Ausgangspunkt viele wirklich schöne Ausflugsmöglichkeiten bietet. Besonders hervorheben möchten wir Restaurantleiter Ivan der den Restaurantbesuch jeden Tag zu etwas besonderem gemacht hat, Chefkoch Andy, der uns kulinarisch wirklich jeden Wunsch erfüllt (tägliches altersgerechtes Kindermenü, exzellentes Veganes 5-Gang-Menü und vegane Frühstücksauswahl) hat und der Grund war, warum wir unsere Freunde im Vorfeld überzeugen konnten ebenfalls dort Urlaub zu machen und Resident Manager Martin, der sich um jeden kleinen Extrawunsch gekümmert hat und wirklich super freundlich und offen auf uns zugekommen ist. Das Lob und Dankeschön gebührt dem gesamten Team des Alpine Palace. Wir haben uns rund um wohl gefühlt und unseren Urlaub mehr als genossen. Ein großes Dankeschön geht auch an das Housekeeping, das einen tollen Job gemacht hat und immer ein Lächeln auf den Lippen hatte. Ein weiteres Dankeschön an das gesamte Personal, dass unfassbar freundlich und offen unserer Tochter gegenüber war und es ermöglicht hat, dass wir einen einmalig schönen Urlaub hatten. Wir haben sowohl die Wellnessmöglichkeiten, den Pool und auch den Kinderbereich mehr als ausgeschöpft und würden jederzeit wieder unseren Urlaub in diesem Hotel buchen.