Urban Lodge Hotel

Muy limpio el hotel y el personal muy amable y muy céntrico y volvería sin dudarlo.

I don’t often write reviews, but I felt it was important to share my experience since it differed quite a bit from the reviews I read before booking. The Place Pros: The room was spotless and very clean. It’s a small, cozy space, but it had everything I needed, and it’s clear that a lot of thought went into the details. Cons: Noise: Unfortunately, despite the double-glazed windows, it was still quite noisy, especially on Saturday and Sunday nights. Even with earplugs, I found it hard to sleep. Kitchen/Living Area: This was a bit misleading. The main photo of the living area is actually a shared breakfast space for groups, available only until 9:30 AM. I wasn’t able to use it at all. When I asked if I could sit there to work, I was told it wasn’t allowed and was instead directed to a coffee shop. Water pressure: Very low. Thankfully, I only needed to wash my hair once. Bed: The mattress was quite firm. While not unbearable, it wasn’t comfortable for my back. Location: While central, the area is very touristy and hard to access by car. Expect to be dropped off on a busy street and carry your luggage to the property. Next time in Saigon, I’d likely choose a less touristy area to experience more local culture and cuisine. Accessibility: My room had 4 flights of stairs, which can be challenging when carrying suitcases. Customer Service The host, while fluent in English, had a rather condescending tone, which left me feeling unwelcome. Here are a few examples: • When I arrived for breakfast at 9:15 (it ends at 9:30), she seemed visibly annoyed and said, “OK fine, I will still serve you.” • When I had trouble with the safe box and asked for help, her response was, “You’re not doing it right. You need to read the instructions.” I explained I had, but she repeated, “You need to read it; everything is on the box.” • For a local restaurant recommendation, it took her 10 minutes to explain something vague instead of simply giving names. I ended up wandering aimlessly and crossing chaotic city intersections far more than I wanted. I felt as though any question or request was seen as an hassle or inconvenience. For me, how I’m treated is just as important as the space itself. A clean and functional room isn’t enough if the hospitality doesn’t match. While the property itself is clean, central, and practical, the overall experience was impacted by the lack of warmth and hospitality. I hope the feedback is helpful. I would not return or recommend Urban Lodge to friends.