W Hoboken

衞生一般 床頭櫃上面一層灰 花灑不好用 水柱分散且無力 跟酒店反映 他們拍了一個維修工過來 把花灑拆了去清洗 然後重新裝上 但是沒啥效果 我要求換房 他們説換房屬於升級 需要加差價

Overall the stay was quiet. The bathroom appeared clean, however the bathroom had some mold/mildew in the tub area and the carpet was quite dusty.

It was quite a challenge to get WiFi in my room. Nothing worked. They said I should pay but then I would be charged. They finally sent a technician. It was a process not a technical problem I expected more from an expensive hotel

On the water with excellent Manhattan views, river walk and walking distance to many restaurants. Property also has excellent bars and restaurants with great staff and service.

Bathroom in the room was sub par. Shower was terrible in my opinion low water pressure. Sink was bad, no in between hot and cold water it was either steaming or freezing. Pillows were terrible on the bed, only saving grace was the view of the city and a rotating love seat that allowed you to sit facing the city. Overall for the price would not recommend very underwhelming.

Elite customer service & attention to detail. Valets & housekeeping were top notch

We love the W. Very convenient, staff always helpful and friendly, overall great. Our too. This time was very very dated, furniture was really in disrepair. And thee is no full length mirror.

The Cool Corner Room was decent but definitely not worth $800. Typical small room with a balcony. You’re only paying for a nice view of Manhattan.

I love the location and view! I have been here many times but this recent visit was disappointing. I arrived in the evening and sat in my car for a while waiting for assistance which experienced in the past. No one came so I locked my car and went to the front desk, and only then did the valet people appeared. There was no one at the front desk. Eventually two men appeared. Check in was slow and interrupted by several guests who distracted the gentleman who was checking me in.. Finally I sat down and waited for the man at the desk for about ten minutes. Then I was given my key. Once I got to my room, I attempted to dial my phone to request room service but there was just a busy tone. Then I went downstairs to order room service. I went to the restaurant and they said I could not order from them and I was directed to the lobby to use the phone in the desk. I tried to call and when I was I ordering I was disconnected so I went to the desk and asked them to order it…a lot of running around for simple things-as stated, I have stayed here many times and previously, my experience was flawless. I’m not sure why this visit was so weird but whoever is in charge should pay better attention to staffing issues and the comfort of their guests! Yikes! Would love to return but not sure if I want to if I have to be challenged by routine needs.